Information Technology Technician - Live Lead

NXGN; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading education technology provider is seeking an IT Field Engineer in Manchester. This role offers a competitive salary ranging from £24,000 to £30,000 per annum, along with benefits such as profit-sharing and professional training access. The successful candidate will be responsible for troubleshooting issues for school clients and providing IT support in a fast-paced environment. A strong understanding of networking, along with 3 years of experience in IT support or consultancy, is crucial. The position requires a UK driving licence and entails significant travel.

Benefits

Annual Profit Share scheme

Employer Pension Contributions

Employee Assistance Plan

Laptop and Mobile Phone

Holiday entitlement starting at 22 days

Volunteer leave

Qualifications

• Must have around 3 years’ in-role experience in IT support or consultancy services, ideally in the Education or Public Sectors.
• Working knowledge of firewalls, Windows AD, MS Intune device management.
• Beneficial to have qualifications in Networking – CompTIA, Microsoft, Cisco CCNA/CCNP.

Responsibilities

• On and off-site troubleshooting for 5-10 school clients.
• Provide technical support in a deadline heavy environment.
• Collaboration with Project Managers for knowledge sharing.

Skills

Technical Support Experience

Relationship Development

Network Troubleshooting

Client Communication

Knowledge of LAN/WAN

Education

3 years in IT support or consultancy

UK Driving Licence

Tools

MS Office 365

Azure AD

VMware

Google Workspace for Education

Job description

IT Field Engineer – Manchester £24,000 - £30,000 per annum

Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi‑academy Trust clients across the UK. With 35% YoY growth over the past two years we are recognised as a world class employer by Best Companies Index.

We are now looking for a IT Field Engineer to join our world class company. Candidates must have a good understanding of an experienced IT Field Engineer and be someone who is competent working with clients, customers and colleagues of all levels of seniority.

Computeam is passionate about our mission to improve education outcomes using technology and we’ve been voted one of the Top 25 Small Companies to work for in the UK in the Best Companies Index for 2023 as well as Top 10 in the Technology Sector. We’re therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.

What are the main duties for this role?

• On and off‑site troubleshooting for a regular portfolio of school clients of around 5‑10 schools.
• Providing technical support in a deadline heavy environment (early morning troubleshooting essential).
• Troubleshoot a range of issues relating to networks, account management, hardware, printing, CCTV and school management systems.
• Collaboration with our brilliant team of Project Managers to share knowledge of school technical infrastructures and systems.

What skills will you need to be successful in this role?

• Be able to develop great working relationships with all members in the school setting.
• Be able to talk in non‑technical terms to fully support clients with their IT use and engagement.
• Have around 3 years’ in‑role experience in IT support or consultancy services, ideally in the Education or Public Sectors.
• Working knowledge of firewalls, Windows AD, Azure AD, MS Intune device management.
• MS Office 365, Teams, SharePoint, OneDrive.
• MS Server build knowledge and hands‑on experience, 2016–2019.
• Working knowledge of LAN & or WAN technologies.
• Beneficial to have: VMWare, Hyper‑V, Google Workspace for Education.
• Beneficial Qualifications: Networking – i.e. CompTIA, Microsoft, Cisco CCNA/CCNP.

Joining Computeam

We have been recognised as a World Class Employee by Best Companies in 2023 and we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients. We believe in rewarding our staff and sharing in Computeam’s success.

Our values:

Passion – truly engage with our aim and use that to provide the best service you can in your role.

Purpose – make your actions purposeful and positive.

People – collaborate with the team to support and develop on a peer to peer basis.

Proud – demonstrate pride in the role you are doing and how this will impact better outcomes in education.

Just some of our Company Benefits include:

• Annual Profit Share scheme (after 12 months)
• Employer Pension Contributions
• Employee Assistance Plan
• Laptop and Mobile Phone
• Holiday entitlement starting at 22 days increasing with length of service
• Additional Birthday leave
• Holiday buy and Sell
• Volunteer leave
• Company Carbon footprint offset with Ecologi
• Cycle to work scheme
• Salary sacrifice EV car scheme
• Company events & charity fundraising opportunities
• Funded professional training and access to our in‑house training platform.

Salary & Expenses: Computeam Pay Scale

Grade 3: IT Field Engineer – Desk & Field Based, 2nd Line

£24,000 - £30,000 per annum (full time)

Mileage expenses reimbursement (own car essential and full driving licence)

Laptop and phone

Work uniform polo shirt & fleece

What are the working arrangements?

Hours: 40 per week between 8am and 5.30pm

Days: Monday – Friday only

Where: Mostly on site at schools and some work from home

Job Types: Full‑time, Permanent

Pay: £24,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Health & wellbeing programme
• Profit sharing
• Referral programme
• Work from home

Schedule:

Monday to Friday

Experience:

Technical Support Occupations: 3 years (required)

Licence/Certification:

UK Driving Licence (required)

Willingness to travel:

75% (required)

Work Location:

In person