Information Technology Technician

Allegiance Group; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic IT service provider in Sheffield is seeking an experienced IT Support Technician. You will help clients with IT issues, manage user accounts, and troubleshoot network problems. The ideal candidate has over 3 years of IT support experience, with excellent communication skills and a proactive approach. This role is a great opportunity to develop your career in a supportive environment.

Qualifications

• 3+ years of experience in IT Support.
• 2+ years in IT support (MSP background preferred).
• Knowledge of Windows Server environments and virtualization.
• Experience with networking, backups, and cloud platforms.
• Proactive mindset with ability to manage workload.

Responsibilities

• Assist clients with troubleshooting technical issues.
• Manage user accounts and licenses.
• Client onboarding and offboarding.
• Troubleshoot and manage networks including VLANs and VPNs.

Skills

Troubleshooting

Client Support

User Management

Network Management

Communication Skills

Tools

Intune

SharePoint

Azure

Job description

You'll be helping clients with their day-to-day IT needs - from troubleshooting technical issues to assisting with system administration and general user support. This is a great opportunity to build your skills in a friendly and supportive environment.

What You’ll Do:

• Password Resets
• User Management
• User licenses
• Client Onboarding/Offboarding
• Troubleshoot and manage networks (VLANs, VPNs, IP routing)
• Use tools like Intune, SharePoint and Azure

Qualifications:

Are you a skilled IT professional with a passion for support and client success? We're looking for an IT Support Technician with 3+ years of experience in IT Support., 2+ years in IT support (MSP background preferred)

• Knowledge of Windows Server environments and virtualization
• Experience with networking, backups and cloud platforms
• Excellent troubleshooting and communication skills
• A proactive mindset and the ability to manage your own workload