Information Technology System Engineer

BizClik Media; England; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading B2B media company in the UK is seeking an IT Support Specialist to assist with software, hardware, and network issues. The role involves troubleshooting and improving IT processes to support an expanding business. Applicants should have at least 2 years of experience, particularly with Microsoft Cloud technologies and endpoint setup. Competitive salary and flexible hybrid working arrangements are offered.

Benefits

Competitive salary

Gym membership (post-probation)

20 days annual leave + birthday off

Flexible hybrid working (Thursdays remote)

Cycle-to-work scheme

Learning and development opportunities

Qualifications

• At least 2 years of IT support experience.
• Knowledge of Microsoft Cloud technologies (Entra, Intune, Azure).
• Experience with Windows 10/11 and MacOS configurations.

Responsibilities

• Providing prompt resolution of day-to-day IT issues.
• Conducting software installations and general system administration.
• Documenting system administration tasks and processes.

Skills

IT support experience

Knowledge of Microsoft Cloud technologies

Knowledge of endpoint setup and configuration

Problem-solving skills

Tools

Microsoft Azure

Google Workspace

Zoom

Salesforce

Job description

Team. In this role, you will work with a passionate and driven team to support the business and its 21 Brands. We are looking for someone who is passionate about technology and is looking for the next step in their career. Over the past 12 months, the business has transformed its technology stack, and this role will be integral in supporting the next 12 months of digital transformation. Your day-to-day responsibilities will include assisting staff with their software, hardware, and network issues, installing and configuring computer hardware and software, onboarding and offboarding, and documentation. In addition, you will have the opportunity to work on exciting projects, modernising a cloud-first infrastructure and ensuring it is fit for purpose for an expanding and dynamic business.

Responsibilities

• Providing prompt resolution of day-to-day issues related to user PCs, laptops, and other devices.
• Ensuring all work is recorded on the IT Ticketing system.
• Handling onboarding and offboarding tasks for users, including account setups, access configuration and security.
• Conducting software installation, patch management, and general system administration tasks.
• Supporting laptops, mobile devices, printers, and video conferencing systems.
• Producing detailed documentation of system administration tasks, processes and related knowledge.
• Identifying and implementing positive business changes, including new technology implementations and security adjustments.
• Communicating effectively with internal customers to ensure alignment and transparency.
• Supporting end users with the various SaaS applications in use by the business.
• Bonus: Upland Adestra, Google AdManager, Salesforce, Zoom, Google Meets, Microsoft Teams.

Minimum Experience Required

• At least 2 years of IT support experience.
• Knowledge and experience of Microsoft Cloud technologies (Entra, Intune, Azure).
• Knowledge and experience of endpoint setup and configuration (Windows 10/11 and MacOS).
• Knowledge and experience of Google Workspace.

Desirable Experience

• Networking equipment (Wifi, Switches, Firewalls) (Ubiquiti, Fortigate).
• Endpoint security (Sophos/Crowdstrike/SentinelOne).
• MDM: Intune, Apple Business Manager, Simple MDM.
• Ability to autonomously troubleshoot difficult issues.
• Problem‑solving skills with a focus on process improvement and/or automation.
• Powershell.
• Backup and disaster recovery solutions.
• Cloud VOIP solutions.
• Mimecast (or similar).
• Conferencing systems (Zoom Rooms, Poly).

BizClik Media is a global leader in B2B digital publishing, media and events. As the creator of award‑winning business platforms and experiences, we operate across high‑growth areas including sustainability, procurement, fintech and emerging technology. Our events – Sustainability LIVE, Procurement and Supply Chain LIVE, AI LIVE and many others – bring together the most influential C‑suite leaders, visionaries and change makers for unmatched content, networking and commercial opportunity. With a fast‑growing global audience, prestigious media brands and an ever‑expanding portfolio of market‑leading events, we are shaping the future of business conversations – and we are just getting started. BizClik Media is a culture‑first workplace that values ambition, integrity, and innovation. If you are ready to shape multi‑platform industry‑leading content, this is the role for you.

Benefits

• Competitive salary.
• Gym membership (post‑probation).
• 20 days annual leave + birthday off.
• Flexible hybrid working (Thursdays remote).
• Cycle‑to‑work scheme and wellbeing programme.
• Learning and development opportunities.
• Access to global C‑level networks through events.