Information Technology Support Technician

bid.agency; Newtownabbey; On-site; GBP 22,000 - 30,000; Full time

Job summary

bid.agency is seeking a motivated L2 IT Support Deskside Technician in the UK to join our team. You will provide deskside and remote support, tackling hardware, software and network issues to ensure minimal downtime.

The role requires handling Windows 10/11 environments, AD, Group Policy, and Microsoft 365, plus a basic understanding of networking. Onboarding/offboarding support, effective collaboration with L3 and vendors, and strong communication are key.

Qualifications

• 1+ year of IT support or helpdesk experience.
• Experience with Windows 10/11 environments.
• Experience with Active Directory, Group Policy, and Microsoft 365.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ITSM tools and ITIL processes.
• Proactive, problem-solving mindset, and eagerness to learn.
• Strong communication and teamwork.

Responsibilities

• Provide L2 deskside and remote IT support, resolving hardware, software, and network issues.
• Troubleshoot Windows laptops, desktops, and peripherals.
• Install, configure, and maintain workstations, apps, and updates.
• Manage user accounts and permissions with AD, Azure AD, and Microsoft 365.
• Support onboarding and offboarding, including device provisioning.
• Track incidents and service requests using ServiceNow.
• Collaborate with L3 and vendors to resolve complex challenges.

Skills

Windows 10/11 knowledge

Active Directory

Group Policy

Microsoft 365

Networking concepts

ITIL processes

Communication skills

Team-oriented attitude

Troubleshooting

Tools

ServiceNow

Job description

Are you passionate about IT, enjoy solving technical challenges, and like helping people? We're looking for a motivated L2 IT Support Deskside Technician to join our team!

If you enjoy hands-on troubleshooting, working with different technologies, and making a real difference in people's day-to-day work, we'd love to hear from you.

What you'll do

• Provide L2 deskside and remote IT support, resolving hardware, software, and network issues
• Troubleshoot and support Windows laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and system updates
• Manage user accounts and permissions using Active Directory, Azure AD, and Microsoft 365
• Support employee onboarding and offboarding, including device setup and provisioning
• Track and manage incidents and service requests using ServiceNow
• Collaborate with L3 support teams and vendors to resolve more complex technical challenges

What we're looking for

• At least 1+ year of experience in IT support, helpdesk, or a similar technical role
• Good knowledge of Windows 10/11 environments
• Experience with Active Directory, Group Policy, and Microsoft 365
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Familiarity with ITSM tools and ITIL processes
• A proactive mindset, good problem-solving skills, and a willingness to learn
• Good communication skills and a team-oriented attitude

Don't tick every box? If you have a solid IT foundation, enjoy troubleshooting, and are eager to develop your skills, we'd still love to hear from you!