Information Technology Support Team Lead

Sharp UK; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the UK is seeking a motivated leader to manage the onsite team. Responsibilities include designing development strategies and ensuring consistent support to clients. The ideal candidate has a minimum of 2 years in team management and strong technical knowledge in IT support processes. Excellent communication and interpersonal skills are essential for fostering a positive team environment.

Qualifications

• Minimum 2 years managing a team.
• Friendly and approachable demeanor.
• Technical skills in IT support processes.

Responsibilities

• Design and implement development strategies for the onsite team.
• Deliver standardisation and consistency in team support.
• Analyse team performance for continuous improvement.

Skills

Team management

Excellent communication skills

Empathy

Technical knowledge of IT

Job description

To lead the onsite team in delivering a consistently excellent and familiar service to our client, in line with the business strategy. To be a motivational leader, where decisions are based on individual, team, client and business awareness. Excellent people skills that facilitate a happy team continuously seeking development, to provide an excellent service resulting in a high level of client satisfaction.

Responsibilities

• Designing and implementing development strategies for all roles within the onsite team, to create a more knowledgeable, stronger, and more versatile team.
• Responsible for implementing strategy, delivering standardisation and consistency to all areas of the team for streamlined, valued and effective support to clients.
• Analyse, report on and take appropriate action on the performance of the team to continuously improve the service provided.
• Be a constant, visible, and approachable member of the client's service management team, driving a positive and inspirational attitude.
• Communicate regularly and effectively on all matters relating to the client's requirements, to create strong relationships with clients and colleagues.
• Management of the team and its activities, ensuring they are adequately equipped to deliver the support service.

Qualifications

• Minimum experience of 2 years managing a team.
• Friendly, approachable, empathetic and sincere with excellent communication skills.
• Technical knowledge and experience of IT and IT support, its processes and procedures.