Information Technology Support Engineer

Understanding Solutions; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking an experienced 1st / 2nd Line Support Analyst to join their onsite IT support team in Morden. Candidates should have over 3 years of IT support experience, strong troubleshooting skills, and a solid understanding of providing excellent customer service. This role requires support for both Windows operating systems and Microsoft Office 365, along with the ability to manage incidents effectively. The position offers a daily rate up to £200 for a contract length of 3 months.

Qualifications

• Minimum 3+ years’ experience in an IT support role.
• Strong customer service and communication skills.
• Proven problem-solving and troubleshooting ability.

Responsibilities

• Provide excellent customer service via phone and face-to-face support.
• Deliver 1st and 2nd line technical support to end users.
• Troubleshoot hardware and software issues.

Skills

Customer service skills

Problem-solving ability

Troubleshooting skills

Communication skills

Tools

Active Directory

Windows 10/11

Microsoft Office 365

IT Service Management (ITSM)

Remote support tools

Job description

1st / 2nd Line Support Analyst – Contract

Location: Onsite / Morden

Rate: Up to £200 per day (Umbrella)

Contract Length: 3 months

Start Date : 12th January

We are currently seeking an experienced 1st / 2nd Line Support Analyst to join a busy onsite IT support team based in the Morden area. We're looking for a self-starter, someone who is confident to deal with tickets and IT tasks throughout the week. You'll need to be proactive with your approach to work and be keen to support the wider team and business when necessary.

This role is ideal for a hands‑on support analyst who enjoys working onsite and providing high‑quality support in a fast‑paced environment.

Key Responsibilities

• Provide excellent customer service via phone and face‑to‑face support
• Deliver 1st and 2nd line technical support to end users
• Troubleshoot hardware and software issues across laptops and peripherals
• Support users working both remotely and onsite
• Log, manage and resolve incidents using ITSM and asset management tools

Essential Skills & Experience

• Minimum 3+ years’ experience in an IT support role
• Strong customer service and communication skills
• Proven problem‑solving and troubleshooting ability
• Experience supporting Windows 10 / 11 and Microsoft Office 365
• Active Directory user and device support
• VPN and remote support tools experience
• Supporting iOS and Android mobile devices
• General hardware diagnostics and troubleshooting
• Previous use of IT Service Management (ITSM) and asset management systems
• Good understanding of IT best practices (e.g. ITIL)

Desirable

• Experience with AOVPN, Autopilot and Azure

Please reach out to [e-mail] for more information