Information Technology Application Manager

Harvey Nash; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Harvey Nash is seeking a Head of Application Engineering for a 12 Month FTC in London. You will own delivery, support and operational management of a portfolio of business-critical applications.

You will lead Agile/Scrum delivery, manage a cross-functional team of engineers, architects, analysts and suppliers, and ensure security, resilience and alignment with business needs.

Qualifications

• Leads delivery of business-critical applications.
• Translates business priorities into technical solutions.
• Leads Agile/Scrum delivery and planning.

Responsibilities

• Lead day-to-day delivery and operational management of critical applications.
• Translate business priorities into deliverable technical solutions.
• Lead Agile/Scrum delivery including sprint planning and release planning.
• Provide technical leadership to cross-functional teams of engineers, architects, analysts, testers and suppliers.
• Manage application support, incidents and defects to resolution.

Skills

People leadership

Stakeholder management

Agile/Scrum experience

Problem-solving

Tools

Azure

Azure DevOps

CI/CD

SQL Server

SSIS

Siebel CRM

Microsoft Dynamics 365

Job description

Head of Application Engineering – 12 Month FTC

London | 3 days onsite

We’re looking for an experienced IT Applications Manager to take ownership of the delivery, support and operational management of a portfolio of business-critical applications.

This is a hands-on leadership role where you’ll work closely with engineers, architects, product teams, business stakeholders and suppliers to ensure applications are delivered effectively, remain secure and resilient, and continue to meet business needs.

What You’ll Be Doing

• Lead the day-to-day delivery and operational management of critical business applications.
• Work with Product Managers and stakeholders to translate business priorities and backlogs into deliverable technical solutions.
• Lead Agile/Scrum delivery, including sprint planning, estimation, dependency management and release planning.
• Provide technical leadership to a cross-functional team of engineers, architects, business analysts, testers and suppliers.
• Manage application support, ensuring incidents, problems and defects are investigated and resolved effectively.
• Oversee application monitoring, availability, performance, patching, upgrades and maintenance.
• Lead vulnerability remediation and ensure technical and security risks are addressed within agreed timescales.
• Drive continuous improvement, technical debt reduction, automation and improvements to engineering and support processes.
• Support and develop DevOps and CI/CD practices, including automated testing, release pipelines and deployment automation.
• Ensure applications and technical solutions meet appropriate security, architecture, governance and operational resilience standards.
• Manage application changes and releases, ensuring they are properly tested, approved and deployed.
• Manage relationships with third-party suppliers, monitoring performance and addressing issues where required.
• Plan and allocate team resources to maintain continuity of service.
• Work across technology and business teams to manage dependencies, risks and competing priorities.

Technology Environment

The role covers applications and platforms hosted within Azure, including:

• Microsoft .NET-based web applications
• SQL Server Integration Services (SSIS)
• APIs and application/data integration
• Azure Cloud and Azure DevOps

Experience with Siebel CRM is highly desirable, with Microsoft Dynamics 365 experience advantageous.

About You

You’ll ideally have:

• Strong experience managing and supporting business-critical applications.
• Experience leading technical delivery and Agile/Scrum teams.
• Strong knowledge of Azure, Azure DevOps, DevOps and CI/CD.
• Experience with application architecture, databases, APIs and systems integration.
• Experience managing incidents, technical debt, vulnerabilities and continuous improvement.
• Strong people leadership and supplier management experience.
• Experience with Siebel or similar CRM/Case Management platforms.
• Excellent stakeholder management, communication and problem-solving skills.