Information Services Analyst

Powys Teaching Health Board; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A health organization in Wales is seeking an Information Services Analyst for a 2-year fixed term post. The role involves providing insights and recommendations to improve research management through digital solutions. Ideal candidates should have a degree in a relevant field, strong analytical and communication skills, and experience with Microsoft Office 365. This position offers a varied workload within a supportive team environment.

Qualifications

• Educated to degree level in a science or information related subject or equivalent relevant knowledge and experience.
• Knowledge of service management and information systems from relevant professional experience.
• Experience in an information related role.

Responsibilities

• Provide operational support for research systems and advise users on data collection.
• Collaborate with teams to improve data capture and service management.
• Quality assurance of system changes and support the use of research systems.

Skills

Analytical skills

Communication skills

Problem-solving skills

Organisational skills

Digital skills

Knowledge of relational databases

Experience with Microsoft Office 365

Ability to analyse complex numerical data

Education

Degree in a science or information related subject

Tools

Excel

MS Teams

Job description

The post is fixed term / secondment for 2 years due to funding.

An excellent opportunity has arisen for an Information Services Analyst to provide valuable insights and data driven recommendations, supporting colleagues to design and implement high-quality digital solutions and improve the quality of research management.

This role will suit a self-motivated individual with strong analytical, communication and problem-solving skills, who has a passion for digital services and systems and enjoys a varied workload.

The post holder will require excellent communication skills, have a positive and flexible approach to the needs of the Service, be motivated, ready for the next challenge and enjoy working as part of a very busy team.

The post may close early if sufficient applications are received.

Main duties of the job

The key duties as follows:

Day to day operational support for research systems, advising system users on research study data collection and collaborating with cross functional teams to understand business objectives and data requirements for service improvement projects.

Working with colleagues to analyse and recommend improvements to data capture and quality, utilising communication skills, digital skills, and judgment to improve the completeness, timeliness, and accuracy of research study data and service management information.

Quality assurance of system changes, working with colleagues and suppliers to plan and test new releases and support the use of research systems.

About us

This is a Health & Care Research Wales post, hosted by Powys Teaching Health Board.

Health and Care Research Wales is a networked organisation, supported by Welsh Government, which brings together a wide range of partners across the NHS in Wales, local authorities, universities, research institutions, third sector and others.

Health and Care Research Wales works in support of Welsh Government's overarching goal which is to ensure that today's research makes a difference to tomorrow's care.

Its mission is to promote, support and provide collective oversight of health and social care research in Wales. Ensuring it is of the highest international scientific quality, is relevant to the needs and challenges of health and social care in Wales and makes a difference to policy and practice in ways that improve the lives of patients, people, and communities in Wales.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

Person Specification

Qualifications

• Educated to degree level in a science or information related subject or equivalent relevant knowledge and experience
• Evidence of continuing professional development
• Knowledge of a range of service management and information systems, acquired through professional experience gained through working in a relevant setting
• Demonstrate an understanding of the policy and information management agenda in health and social care research in Wales and across the UK, especially in regard to service management
• Excellent working knowledge of modern web-based IT systems and familiarity with principles for the design of these systems
• Experience in specifying and/or documenting data items in systems
• Knowledge of legislative requirements relating to data collection, management and storage (e.g. the Data Protection Act, the Freedom of Information Act and the Caldicott Guidelines)
• Knowledge of the issues around data management and particularly data protection

Experience

• Experience in an information related role
• Intermediate knowledge of relational databases
• Experience of manipulating, querying, analysing and presenting data using Excel
• Experience of supporting projects
• Experience of using Microsoft Office 365 and Teams and remote working

Values

• Self-motivated, with the ability to work on own initiative
• Able to work as part of a team or independently with minimal day-to-day supervision
• Able to work to tight deadlines and deal with urgent non-routine requests
• Flexible approach to ensure that the needs of the organisation are met
• Commitment to continuing professional development

Other

• Ability to work from home if required
• Able to travel to locations in Wales as required

Aptitude and Ability

• Proven organisational skills
• Ability to communicate with a wide range of professionals at different levels with varying IT and information skills
• Computer literate especially in MS Teams and applications, email and the internet
• Excellent problem-solving skills and ability to analyse complex numerical data
• Excellent demonstrable attention to detail when handling large volumes of information and data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.