Information Governance and Records Manager

Central London Community Healthcare NHS Trust; Greater London; On-site; GBP 58,000 - 65,000; Full time

Job summary

Central London Community Healthcare NHS Trust is seeking an Information Governance and Records Manager (Band 7) on a fixed-term 5-month contract, full-time at Parsons Green Health Centre, London. The role focuses on delivering information governance strategies, policies, and compliance across the Trust.

You will work with the Head of IG to provide advice on UK GDPR, Data Protection Act, FOI, and related legislation, while leading archiving and records management efforts and supporting staff

Qualifications

• Masters degree or equivalent in information governance or related field.
• Evidence of continuing professional development in IG/records management.
• Experience in NHS information governance is preferred.

Responsibilities

• Support IG strategies, policies, compliance and assurance.
• Advise on requirements including UK GDPR, Data Protection Act 2018, FOIA/Access to Health Records Act 1990.
• Maintain Data Protection Impact Assessments and FOI Publication Scheme.
• Coordinate IG meetings and archiving service.
• Support records management training and awareness.
• Lead the Trust-wide archiving service and destruction per guidance.

Skills

Excellent communication skills

Project management

IG knowledge

Data protection / GDPR familiarity

Education

Masters degree or first degree and/or equivalent professional experience/qualifications

Evidence of continuing professional development in the field of information governance and/or records management

Tools

DSPT (Data Security & Protection Toolkit)

EDMS/EDRMS

Job description

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Information Governance and Records Manager

Band 7

Main area Information Governance Grade Band 7 Contract Fixed term: 5 months (from start date) Hours Full time - 37.5 hours per week Job ref 824-CORP-8273076

Site Parsons Green Health Centre Town London Salary £58,133 - £65,261 per annum, inclusive of HCAS Salary period Yearly Closing 24/09/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

Join our Information Governance (IG) team as an Information Governance and Records Manager and play an important role in supporting the Trust to manage information safely, lawfully and effectively.

Working closely with the Head and Deputy Head of Information Governance, you will contribute to the delivery of IG strategies, policies and compliance across Central London Community Healthcare NHS Trust.

This is a varied role with the opportunity to:

• Support data protection audits and the annual Data Security and Protection Toolkit requirements.
• Provide advice on information governance matters, including information sharing, contracts and Data Protection Impact Assessments.
• Promote good records management and support staff through training and guidance.
• Coordinate agendas, reports and minutes for key Information Governance and Information Asset Group meetings.
• Help ensure the Trust meets relevant legislation, national guidance and best practice.
• Lead the Trust-wide archiving service, ensuring records are appropriately retained, archived or securely destroyed.

You will work collaboratively with colleagues across the Trust and help strengthen a culture of good information governance and records management.

We welcome applications from people with different experiences and backgrounds who can bring a collaborative, organised and solutions-focused approach to this important role.

Main duties of the job

As Information Governance and Records Manager, you will support the effective management of information and records across the Trust.

Key responsibilities include:

• Supporting the Head of Information Governance and Data Protection Officer with IG strategies, policies, compliance and assurance.
• Advising on relevant requirements, including UK GDPR, Data Protection Act 2018, Access to Health Records Act 1990, Freedom of Information Act 2000, Environmental Information Regulations, confidentiality, Caldicott principles and records management guidance.
• Supporting data protection audits and the Data Security and Protection Toolkit.
• Providing timely advice on information governance queries, including contracts, information sharing and transfer agreements, service mobilisations and demobilisations, and Data Protection Impact Assessments.
• Maintaining accurate and up-to-date Data Protection Impact Assessments and the FOI Publication Scheme.
• Supporting records management training and raising awareness of good practice.
• Coordinating information governance meetings, including agendas, reports and minutes.
• Managing the Trust-wide archiving service, including identifying and appraising records, preparing records for archiving and ensuring appropriate destruction in line with national guidance.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

Person specification

Education/Qualification

• Masters degree or first degree and/or equivalent professional experience/qualifications
• Evidence of continuing professional development in the field of information governance and/or records management

Experience

• Experience of working as a Senior IG Officer or Manager within the information governance, data protection and records management functions
• Experience of project management
• Highly developed specialist knowledge, underpinned by theory and experience. In depth knowledge of information governance and records management including over a range of management, operational and legislative areas (DPA, FOI, GDPR, etc)
• Experience of managing departmental staff including recruitment, performance and work allocation
• Experience of working with the Data Security & Protection Toolkit (DSPT)
• Experience in review and assessment of Data Protection Impact Assessments
• Ability to work in a demanding environment
• Experience working in an NHS organisation or senior information governance role across any sector
• Experience of incident handling, reporting and investigation methods

Skills & Knowledge

• Knowledge and experience of delivering a full IG function across an organisation including information sharing and transfer, legislation, training, FOIA/EIR, Subject Access requests, IG incidents, IG risk and records management
• Excellent communication skills in order to communicate records management issues at a senior management and clinical/corporate staff level
• Highly developed analytical skills in order to deal with complex facts or situations requiring analysis including issues involving a multiplicity of targets/objectives
• Demonstrates accountability for decisions taken, by considering consequences, impacts and implications
• Overcomes obstacles, and shows resilience in achieving desired
• Ability to interpret complex data sets
• Ability to persuade and engage staff of the importance of records management projects and initiatives
• Ability to negotiate with and motivate sites on project delivery, including linking with the Estates function on other initiatives
• Lead specialist for records management function and able to interpret national policies for own specialism. Acts without reference to manager in capacity as records management lead.
• Confidence and expertise to propose policy or process changes including where there is an impact beyond own area
• Ability to sustain effective relationships both internally and externally
• Must have the ability to make judgements where there are conflicting views (for example, on projects) and there is the need to make decisions on complex issues
• Excellent planning and organisational skills with the ability to effectively reprioritise where necessary
• Ability to understand complex legislation and to translate this into requirements for implementation and to effectively contribute to managing large scale change within an organisation
• Experience in implementing and/or supporting EDMS or EDRMS solutions
• High level of computer literacy including Microsoft Office

Other

• Ability to sustain the attention to detail required for checking documents/records, writing reports and protocols and analysing statistics, interruptions to deal with staffing or project issues
• Concentration required when analysing data, checking and reconciling information, answering queries from staff, etc.
• Must be able to work with light to moderate loads as the role will entail on occasion working with paper documents, record files and boxes of records (there will be some physical movement/transport of boxes across short distances using available equipment)

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Please apply promptly if you meet the Person Specification. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.