Information Assistant

University of Salford (Personnel); Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent UK university is seeking an Information Assistant to join the Student Records team in Salford. This role involves undertaking administrative duties and providing high-quality customer service while collaborating closely with colleagues. The successful candidate will need strong organizational, interpersonal, and teamwork skills, demonstrating a commitment to service excellence. Moreover, benefits include a competitive salary, 32 days of leave, flexible working opportunities, and access to a range of wellbeing support services.

Benefits

Competitive salary

32 days leave

Flexible working

Professional development

Wellbeing support

Lifestyle benefits and discounts

Qualifications

• Demonstrated commitment to service excellence.
• Ability to work flexibly with delivery partners.
• Strong personal management skills.

Responsibilities

• Undertake administrative duties within the Fees & Awards team.
• Deliver high-quality customer service to students and staff.
• Support graduation processes and manage student records.

Skills

Customer service

Teamwork

Organizational skills

Interpersonal skills

Creativity

Job description

Are you passionate about providing good customer service? Can you work effectively with a team? Are you looking for a role that will challenge you, and bring you high levels of satisfaction? If so, this role within the Student Records team at the University of Salford could be the right one for you.

Key Responsibilities

The Information Assistant will be based in the Fees & Awards team and will work closely with a small team, undertaking administrative duties and delivering a seamless, high quality customer service to our students and staff.

The successful candidate will be able to demonstrate exemplary team working skills, a deep commitment to service excellence and the capacity to work flexibly and effectively with key delivery partners. They will be expected to demonstrate strong organisational and interpersonal skills, well developed personal management skills and to be creative, energetic, open and collaborative.

About the Department

The Student Records team plays a vital role in managing key stages of the student journey, ensuring accuracy, compliance, and an excellent experience. We maintain and update student records, produce official documentation such as certificates and transcripts, and support graduation processes. Our Registration team coordinates enrolment activities throughout the year, working closely with colleagues across the University to deliver smooth and efficient registration and graduation events. The Fees & Awards team manages tuition fee adjustments, liaises with the Student Loans Company on funding and disbursements, and administers University awards that provide financial support to students. Together, we ensure that every interaction reflects precision, professionalism, and a commitment to student success.

At the very heart of the Student Records team is the desire to provide service excellence to all students or to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.

What's in it for you?

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships
• Sustainable Salford - we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
• Our Peel Park campus is unique with lots of green spaces and great transport links including Salford Crescent train station means we're easy to get to
• Team Salford - join us here in Salford and be part of one of the UK's fastest growing universities

Please note that, due to Christmas closure period, interviews for this position will be scheduled in January.