Information & Advice Officer

CHAP; Ardrossan; On-site; GBP 24,000 - 32,000; Full time

Job summary

CHAP is looking for an Information & Advice Officer to join our growing team and help support people facing housing difficulties, financial hardship, debt problems and welfare rights issues across Ayrshire. You will provide information, advice and advocacy to clients and work with partner organisations to ensure they receive the support they need.

This rewarding role involves managing a varied caseload, helping clients understand their rights, options and available support, and contributing to a

Responsibilities

• Provide information, advice and advocacy to clients.
• Support people to understand their rights, options and available support.
• Work with clients to identify solutions and achieve positive outcomes.
• Represent and negotiate on behalf of clients where appropriate.
• Manage a varied caseload and maintain accurate case records.
• Work closely with partner organisations to ensure clients receive the support they need.
• Contribute to the delivery of a high-quality advice and advocacy service.

Job description

Do you want to make a real difference to people's lives?CHAP is looking for an Information & Advice Officer to join our growing team and help support people facing some of life's most difficult challenges.Every day, we work alongside individuals and families experiencing housing difficulties, financial hardship, debt problems and welfare rights issues. We provide free, independent advice, advocacy and representation, helping people understand their rights, access support and overcome barriers.In 2025 alone, CHAP secured over £4.2 million in financial gains for people across Ayrshire. We are proud of the difference we make, but we know there is more to do.Demand for our services continues to grow, with increasing numbers of people seeking support with housing, debt and welfare rights issues. These new posts will help us reach more people, earlier, and provide the support they need before problems reach crisis point.

About CHAP

CHAP is an independent charity providing specialist housing, welfare rights and debt advice throughout Ayrshire. As the only organisation in Ayrshire accredited to deliver Scottish National Standards Type III advice across all three areas, we provide practical support to people facing a wide range of challenges. We help people understand their options, navigate complex systems and access the support they need. We exist to provide hope and to stand alongside our clients as they deal with some of life's most difficult circumstances.

About the Role

This role involves working directly with individuals and families experiencing a range of housing, welfare rights, and financial issues.

You will:

• Provide information, advice and advocacy to clients.
• Support people to understand their rights, options and available support.
• Work with clients to identify solutions and achieve positive outcomes.
• Represent and negotiate on behalf of clients where appropriate.
• Manage a varied caseload and maintain accurate case records.
• Work closely with partner organisations to ensure clients receive the support they need.
• Contribute to the delivery of a high-quality advice and advocacy service.

This is a rewarding and varied role where no two days are the same. Whether helping someone avoid homelessness, maximise their income, challenge a decision or overcome debt problems, your work will make a genuine difference.

About You

We are looking for people who share our commitment to helping others and who believe everyone deserves access to high-quality advice and support.

You may already have experience in advice work, advocacy, housing, welfare rights, debt advice, employability, social work, community development, support work or similar fields.

Most importantly, you will be someone who:

• Has experience supporting people facing difficult circumstances.
• Can build positive relationships and communicate effectively with a wide range of people.
• Is organised, reliable and able to manage a varied workload.
• Has a genuine desire to help others.
• Is willing to learn and develop new skills.
• Can work independently and as part of a supportive team.

Experience of welfare rights, debt advice, housing advice or advocacy work would be advantageous. However, we are committed to supporting the successful candidates through training, supervision and professional development.

In Return We Offer

• The opportunity to make a genuine difference in people's lives
• A supportive and experienced team environment
• Ongoing training, supervision and professional development.
• The opportunity to develop specialist knowledge and skills within an accredited advice service.
• A full driving licence and access to your own vehicle are essential as travel throughout Ayrshire will be required.