Information, Advice & Guidance Adviser

Groundwork NE & Cumbria; England; On-site; GBP 27,000; Full time

Job summary

A leading community support organization in the UK seeks an Information, Advice & Guidance Adviser to deliver tailored assistance to clients. The role includes providing advice on welfare benefits, housing, and other areas. The ideal candidate is empathetic, organized, and experienced in guidance support. This full-time position is based in Newton Aycliffe, offering a competitive salary of £26,485 per annum.

Qualifications

• Excellent listening and communication skills are required.
• Experience in welfare rights, housing, or debt advice is desirable.
• Organised, proactive, and able to manage a varied workload.

Responsibilities

• Deliver high-quality, client-focused information and advice.
• Listen to understand client needs and provide tailored support.
• Act on behalf of clients and maintain accurate case records.

Skills

Empathy and approachability

Excellent listening and communication skills

Experience in providing information, advice, and guidance

Organised and proactive

Commitment to equality, diversity, and inclusion

Ability to manage a varied workload

Adaptability and willingness to travel

Job description

Job Title: Information, Advice & Guidance Adviser

Salary: £26,485 per annum

Hours: Full Time (37 hours per week) or Part Time hours available

Location: Head Office – Newton Aycliffe

About Us

Groundwork works across the UK helping communities find practical solutions to the challenges they face. Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. Groundwork’s mission is to support people to improve their prospects and reach their full potential.

About The Role

As an Information, Advice & Guidance Adviser, you will deliver high-quality, client-focused information, advice, and guidance across a range of areas, including welfare benefits, debt, housing, consumer rights, energy, budgeting, and related support. You will work through a multi‑channel approach – including face‑to‑face meetings, telephone, email, online chat, and video appointments – ensuring clients receive the right help, in the right way, at the right time.

Your Role Will Include

• Listening carefully to understand client needs and priorities.
• Providing clear, tailored advice and practical support.
• Acting on behalf of clients where necessary, including referrals to specialist agencies.
• Maintaining accurate case records and ensuring compliance with quality standards.

About You

• Empathetic and approachable, with excellent listening and communication skills.
• Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
• Organised and proactive, able to manage a varied workload and meet deadlines.
• Committed to equality, diversity, and inclusion in service delivery.
• Adaptable, with a willingness to travel and work flexibly to meet client needs.

Contact

For more information on the role, or for an informal discussion, please contact Vicky Wood, Project Manager on 07885 460715 or [e-mail].

Want to apply?

Great. All you need to do is complete the application form below.

Application Form

All completed applications should be emailed to [e-mail].

Closing date: Midnight on Thursday 20th November 2025. Please note, if we receive a high volume of applications, we may look to close the role early, so we recommend an early application.

Make yourself at home

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre‑existing Right to Work in the UK in order to be offered an employment contract.