Information Advice And Guidance Worker (IAG)

Reed; Blackburn; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment agency in the UK seeks an Information Advice and Guidance Worker to provide tailored support to prison customers. You will manage a diverse caseload, deliver individualized career support, and work towards improving educational outcomes. Ideal candidates have NVQ Level 3 or 4 in Advice & Guidance and experience in a custodial setting. This full-time position offers a salary of up to £28,000 and various benefits including a health cash plan and referral bonuses.

Benefits

Health Cash Plan

Reed Discount Club

Training and Development Access

Great referral bonuses

Qualifications

• Proven ability to thrive in a target-driven environment.
• Experience delivering employment or learning outcomes in a custodial setting.
• Confident in using digital platforms.

Responsibilities

• Provide personalised IAG promoting career development.
• Manage a diverse caseload and meet performance targets.
• Build strong relationships with prison staff and partner agencies.

Skills

Skilled in delivering IAG sessions

Strong communication skills

Customer-focused approach

Education

NVQ Level 3 or 4 in Advice & Guidance

Job description

Are you passionate about helping individuals achieve positive futures? Reed Further Education is working on a role that you, or someone you know, may be interested in. If you are looking for work, read on to find out how to join the UK’s leading FE recruiter with additional benefits, offers and referral schemes.

Reed Further Education are a leading recruitment agency working with colleges, prisons, universities, and training providers across the UK. We are always looking for talented/aspiring support staff to join our team and help us deliver high-quality education to learners.

Information Advice and Guidance Worker (IAG)

Salary: Up to £28,000

Contract: Full-time

Location: Salford

Reed Further Education are recruiting several Information, Advice, and Guidance (IAG) Workers who will deliver tailored support to prison‑based customers and guide them toward sustainable employment and learning opportunities.

Key Responsibilities

• Provide personalised IAG that promotes career development, independence, and long‑term progression.
• Manage a diverse caseload, meeting performance targets focused on employment and education outcomes.
• Use current labour market intelligence and employer networks to identify meaningful job opportunities.
• Build strong relationships with prison staff, governors, and partner agencies to maintain a steady flow of eligible customers.
• Deliver flexible support through Virtual Campus, group workshops, and one‑to‑one sessions.
• Create clear, actionable plans for each customer, ensuring engagement and satisfaction benchmarks are met.
• Collaborate with mainstream services (e.g., National Careers Service) to track outcomes and streamline evidence collection.
• Comply with Prison Service DPS contract requirements and exceed standards set by the Skills Funding Agency, Ofsted, and Matrix.

About You

• NVQ Level 3 or 4 in Advice & Guidance, DipCG, or equivalent (or commitment to achieve CDI Licence to Practise).
• Proven ability to thrive in a target‑driven environment and deliver positive outcomes.
• Skilled in delivering high‑quality one‑to‑one and group IAG sessions (Grade 2 standard or above).
• Confident in using digital platforms, including Virtual Campus, to provide accessible services.

Essential Skills & Experience

• Recent experience delivering employment or learning outcomes in a custodial or similar performance‑driven setting.
• Ability to work effectively with individuals in custody or with previous offending histories.
• Strong communication and interpersonal skills, with a customer‑focused approach.

Benefits of working for Reed Further Education/our client

• Exclusive representation to leading FE colleges, prisons, and training providers in the area.
• A specialist further education consultant who will search for jobs on your behalf.
• A Health Cash Plan and Reed Discount Club.
• Entitlement to Statutory Sick Pay, Statutory Maternity, Paternity and Adoption Pay, Parental Leave and Antenatal/Pre‑Adoption Appointment Payment.
• Access to Training and Development – Reed Assessment Centre – Reed Learning.
• Great referral bonus’ (up to £200 per successful referral!).
• Access to roles throughout the UK and online/remote learning.

To apply for this role, please send us your updated CV by clicking 'Apply Now'. Your application should demonstrate your passion for educational support and your commitment to safeguarding and promoting the welfare of children and young people.