Inequalities Operations Manager

NHS; Coalville; Hybrid; GBP 48,000; Full time

Job summary

A leading healthcare organization is seeking an Inequalities Operations Manager to lead a team delivering vital health and wellbeing services. This role offers a chance to shape services that improve access to care and reduce health inequalities across Leicester, Leicestershire, and Rutland. Ideal candidates should have a strong background in healthcare operations and staff management. The position offers a competitive salary and hybrid working arrangements.

Benefits

Comprehensive training

Opportunities for cross-functional learning

Flexible working arrangements

Qualifications

• IOSH qualified or equivalent (desirable).
• Experience utilizing rota management systems.
• Experience driving transformation and quality.
• Knowledge of healthcare service delivery.

Responsibilities

• Lead and support the Inequalities Team.
• Monitor performance and evaluate outcomes.
• Build partnerships to enhance service delivery.

Skills

Highly developed verbal and written communication skills

Experience in healthcare operations

Motivational skills

Strong influencing and negotiating skills

Analytical skills

Education

Degree level or equivalent qualification in senior management

Job description

Job Summary

The Inequalities Operations Manager will lead a team delivering health and wellbeing services to communities that need them most. This role combines operational leadership with a meaningful purpose, shaping services that improve access to care and reduce health inequalities across Leicester, Leicestershire and Rutland.

Recruitment Process

Applicants should submit their CV along with a supporting statement that addresses the person specification and demonstrates how they meet the essential requirements of the role. Shortlisted candidates will be invited to a 45‑minute interview, followed by a 30‑minute practical assessment. Interview dates are Tuesday 16 and Wednesday 17 December.

Main Duties

• Lead and support the Inequalities Team to deliver high‑quality health and wellbeing services across both mobile and fixed sites.
• Oversee day‑to‑day operations, ensuring clinics run safely, efficiently and within budget.
• Use data and community insight to plan services that improve engagement and access in areas with the greatest health inequalities.
• Build strong partnerships across the local health system to enhance service delivery and impact.
• Monitor performance, evaluate outcomes, and report on activity to internal teams and system partners.
• Promote PCL values and culture, fostering collaboration, development and inclusion within your team.

About PCL

PCL is a not‑for‑profit Community Interest Company dedicated to enhancing healthcare delivery across Leicester, Leicestershire and Rutland. Working in close collaboration with the NHS, we focus on delivering the right care at the right time in the right place – closer to home for patients. As a CQC registered organisation, we maintain high standards while alleviating pressure on hospital services. Our innovative approach has earned recognition as finalists at both the HSJ Awards and Strategic PA Awards in 2024.

Values‑Driven Culture

• Patient‑centred: everything we do puts patients first.
• Team‑focused: we respect, trust and empower each other while valuing every contribution.
• Our Company: we're a trusted, caring company that is innovative, agile and adaptive – always delivering.

Working at PCL

You'll join a fast‑paced, dedicated team committed to continuous improvement and making a real difference to over 1.2 million patients. We offer hybrid working arrangements, comprehensive training and opportunities for cross‑functional learning and development.

Details

Date posted: 10 November 2025
Pay scheme: Agenda for change
Band 7
Salary: £47,810 a year, dependent on experience
Contract: Permanent
Working pattern: Full‑time, flexible working, home or remote
Reference number: E0349‑25‑0015
Job location: Office 2 and 3, Coalville Business Centre, Goliath Way, Coalville, Leicestershire, LE67 3FT

Qualifications

• Educated to degree level or equivalent qualification or experience in senior management.
• IOSH qualified or equivalent (desirable).

Experience

• Highly developed verbal and written communication and presentation skills, suitable for a range of audiences.
• Experience of working in a healthcare operations environment.
• Motivational skills to encourage collaborative working.
• Experience of utilizing rota management systems.
• Strong influencing, persuasion and negotiating skills.
• Quality‑focused with an innovative approach and ability to solve complex problems.
• Ability to analyse performance data and use insights to improve patient care.
• Experience in leading all aspects of a team from nurture and development to conflict resolution and performance management.

Knowledge

• Demonstrable staff management skills including communication, delegation and an understanding of basic terms and conditions of employment.
• Operational knowledge of benchmarking tools and risk adjustment indicators.
• Experience of working at a senior level.
• Evidence of driving transformation and quality.
• Service improvement experience including use of recognised techniques.
• Sound understanding of service delivery in healthcare environments.
• Knowledge of current health service challenges and priorities.
• Theoretical and practical knowledge of health service management, including change management, quality and governance.
• Experience in developing and delivering new services (desirable).
• Experience of working collaboratively across organisations internal and external to the NHS (desirable).
• Experience of working at regional or national NHSE (desirable).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required.

Employer Details

LLR Patient Care Locally Community Interest Company
Office 2 and 3, Coalville Business Centre
Goliath Way
Coalville, Leicestershire, LE67 3FT
Website: https://llrpcl.co.uk