Industry Operations Expert

Ecotricity; Stroud; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare plan

Life assurance

Pension contribution

Volunteering Day

Hybrid Working

Company discounts

25 days holidays plus bank holidays

Cycle to work scheme

Car pooling and onsite parking

Job summary

Ecotricity is seeking an Industry Operations Expert to ensure smooth customer journeys from registration to first bill, supporting Registrations, Settlement, Industry Data Management, Data Exceptions, and SEG operations. You will resolve data issues, share knowledge, and drive improvements in data quality and compliance.

The role emphasizes collaboration, problem solving, and proactive learning to keep pace with industry changes and maintain high standards across the team.

Qualifications

• Strong analytical and problem-solving abilities for data issues and process improvements.
• Ability to manage multiple industry data processes from registrations to SEG operations.
• Excellent attention to detail and accuracy in data handling and documentation.

Responsibilities

• Support customers from registration through to first bill by ensuring data is accurate and complete.
• Investigate and resolve industry data exceptions and operational queries within agreed timescales.
• Act as a trusted contact for electricity and gas data issues across the business.
• Collaborate with colleagues, industry partners, and third parties to achieve optimal outcomes.
• Maintain high standards of data integrity, compliance, and operational performance.
• Keep up to date with industry developments and share knowledge across the team.
• Contribute to process improvements and creation of training materials.

Skills

Analytical thinking

Problem solving

Attention to detail

Prioritization

Communication

Microsoft 365

CRM systems

Team collaboration

Learning mindset

Tools

Microsoft 365

CRM systems

Job description

We're looking for an Industry Operations Expert to join our friendly and supportive team. This is an exciting opportunity to play an important role in a rapidly changing energy industry. You'll help ensure our customers have a smooth journey with Ecotricity while supporting key industry processes including Registrations, Settlement, Industry Data Management, Data Exceptions, and Smart Export Guarantee (SEG) operations. As one of our subject matter experts, you'll be a trusted source of knowledge for colleagues across the business, helping to solve complex issues, improve processes, and maintain the high standards of data quality and compliance that our customers rely on. You'll stay up to date with industry changes, share knowledge with the wider team, and help us continuously improve the way we work. Whether you're resolving industry exceptions, supporting colleagues with technical queries, or contributing to change initiatives, you'll have a genuine opportunity to make a difference.

What You'll Be Doing

• Supporting customers from registration through to first bill by helping ensure industry data is accurate and complete.
• Investigating and resolving industry data exceptions and operational queries within agreed timescales.
• Acting as a trusted point of contact for electricity and gas industry data issues.
• Working closely with colleagues, industry partners, and third parties to achieve the best outcomes for customers.
• Helping maintain high standards of data integrity, compliance, and operational performance.
• Keeping up to date with industry developments and sharing knowledge across the team.
• Supporting process improvements, change initiatives, and the creation of clear documentation and training materials.
• Contributing to projects and wider team activities that support Ecotricity's goals and mission.

About You

We're looking for someone who is curious, proactive, and enjoys solving problems. You'll be naturally organised, have a keen eye for detail, and take pride in delivering work to a high standard. Just as importantly, you'll enjoy working collaboratively, sharing knowledge, and supporting colleagues to learn and grow. You'll be comfortable managing relationships across the business and confident communicating complex information in a clear and approachable way. Previous experience within the energy industry would be beneficial, but we also welcome applications from people with transferable skills and a willingness to learn.

What You'll Bring

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• The ability to manage competing priorities and work effectively under pressure.
• Great communication and relationship-building skills.
• Confidence using Microsoft 365 and CRM systems.
• A passion for continuous improvement and learning.
• A collaborative approach and willingness to share knowledge and support other
• Pride in delivering excellent work and making a positive impact.

What's in it for you...

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it's more than just green energy - the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.