Individual Rights Administrator

North West Ambulance Service NHS Trust; Liverpool; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Up to 33 days annual leave

NHS discounts

Car Lease Scheme

Cycle to Work Scheme

NHS Mortgages

Childcare Vouchers

Job summary

North West Ambulance Service NHS Trust is seeking an Individual Rights Administrator to join the Information Governance Team. You will manage requests for access to information, liaising with patients, staff, solicitors and other external stakeholders, ensuring records are processed securely within statutory timescales.

You will help ensure compliance with UK GDPR, the Data Protection Act 2018 and related confidentiality requirements, requiring careful analysis and strong communication.

Qualifications

• Good level of analytical skills to process information and make judgments.
• Strong verbal and written communication, and interpersonal skills.
• Attention to detail in handling information governance tasks.

Responsibilities

• Receive, verify and process individual rights requests within statutory deadlines.
• Identify, retrieve and collate records from multiple systems for disclosure.
• Liaise with patients, staff, solicitors and external stakeholders professionally.
• Maintain auditable records of requests, decisions and disclosures.
• Support information governance policy reviews and promote good practice.

Skills

Analytical skills

Verbal communication

Written communication

Attention to detail

Job description

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.

Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job overview

Individual Rights Administrator

Band 4

Fixed-term (until 31st March 2027)

Location - Parkway/Estuary Point/Broughton

We are looking for an Individual Rights Administrator to join our Information Governance Team. This rewarding role is at the heart of ensuring individuals can exercise their rights under data protection legislation while helping the organisation meet its legal and regulatory obligations.

You will play a key role in managing requests for access to information, liaising with patients, staff, solicitors and other external stakeholders, and ensuring records are processed accurately, securely and within statutory timescales.

Main duties of the job

As an Individual Rights Administrator, you will support the administration of individual rights requests and help maintain compliance with UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, Access to Health Records legislation, Caldicott Principles and NHS confidentiality requirements.

This is an excellent opportunity for someone who enjoys working with information, managing complex administrative processes, and delivering excellent service to patients and stakeholders.

Key Responsibilities

• Receive, process and manage individual rights requests within statutory deadlines.
• Verify applicant identity and assess requests to ensure they are valid and lawful.
• Identify, retrieve and collate records from multiple electronic and paper-based systems for disclosure.
• Liaise with clinical services and healthcare professionals to support the review and release of records where appropriate.
• Respond to enquiries from patients, relatives, solicitors, police and internal stakeholders in a professional and confidential manner.
• Maintain accurate and auditable records of all requests, decisions and disclosures.
• Ensure information is transferred securely and in accordance with Trust policies and procedures.
• Support the review and maintenance of Information Governance policies and procedures.
• Promote good Information Governance practice across the organisation

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please ensure that you have read and understood the job description and person specification before applying.

Interviews will be taking place week commencing 07/09/2026, dates to be confirmed.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Person specification

• Good level of analytical skills in order to provide, receive and analyse information; able to make judgements involving a range of facts or situations, which require the analysis or comparison of a range of options
• Well developed verbal and written communication and interpersonal skills
• Attention