Individual Rights Administrator

Southern Water; Henfield; Hybrid; GBP 27,000; Part time

Job summary

A leading water utility company in Henfield is seeking a part-time Individual Rights Administrator to support the Data Protection Team. This role involves handling Data Subject Access Requests, managing documentation, and providing administrative support. The ideal candidate will have customer service experience, proficiency with MS Office, and strong communication skills. The position allows hybrid working, with one day onsite at the Durrington office per week. A competitive salary of up to £26,721 pro rata for 25 hours per week is offered, alongside various benefits including generous annual leave and a pension scheme.

Benefits

Generous pension up to 11% company contribution

25 days annual leave

Life assurance equal to 4x salary

Health Cash Plan

Digital GP service

Flexible return to work options

Cycle to work scheme

Qualifications

• Experience in a Customer Service environment.
• Proficiency with MS Office applications.
• Background in customer contact functions.
• Strong people skills to collaborate effectively.
• Experience working in high-pressure environments.

Responsibilities

• Support Data Subject Access Requests.
• Manage team mailbox and respond to queries.
• Maintain data protection logs and registers.
• Schedule meetings and prepare agendas.
• Provide administrative assistance to the Data Protection Officer.

Skills

Customer Service experience

MS Office proficiency

Strong communication skills

Time management

Analytical skills

Education

5 GCSEs grade C or above including Maths & English

Job description

Overview

Job Title : Individual Rights Administrator

Closing Date: 15 / 12 / 2025

Location: 1 day onsite at our Durrington office (Thursdays) and then WFH for rest of week

Contract Type: 12 months FTC (with the view to extend)

Hours: 25 hours per week, Part time

Salary: £26,721 pro rata to 25 hours a week

Job Overview

We are seeking a highly organised and detail-oriented Administrator to join our Data Protection Team for a part time role (25 hours per week). This role is central to supporting the fulfilment and case management of Data Subject Rights (DSRs), third-party requests, and complaints relating to data protection. You will work across the company, liaising with both internal and external stakeholders to collate information and ensure compliance with data protection obligations.

Responsibilities

• Support Data Subject Access Requests
• Assist with evidence gathering, review draft responses, redact sensitive information, and liaise directly with customers to ensure accurate and timely fulfilment.
• Mailbox Management
• Organise and maintain the team’s mailbox, respond to routine queries, file correspondence, and distribute emails to relevant team members.
• Maintain Records and Documentation
• Keep data protection logs and registers up to date (DSAR tracker, breach log, DPIA register), ensuring accuracy and accessibility for audits.
• Coordinate Team Communications and Meetings
• Schedule meetings, prepare agendas and minutes, and support internal communications.
• General Administrative Support
• Provide administrative assistance to the Data Protection Officer (DPO), including document preparation, data entry, and ad hoc tasks.

Knowledge & Qualifications

• Experience in a Customer Service environment.
• Proficiency with MS Office applications.
• Background in customer contact functions (multi-channel inbound / outbound).
• Strong people skills and proven ability to collaborate.
• Experience working in high-pressure environments.
• Essential: 5 GCSEs grade C or above (or equivalent), including Maths & English.

Skills & Competencies

• Strong time management and organisational skills.
• Adaptable, flexible, and comfortable with multi-tasking.
• Highly focused with attention to detail.
• Empathetic and able to handle sensitive matters appropriately.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with peers and senior colleagues.
• Analytical skills to interpret and evaluate data.
• Problem-solving skills to identify and address routine issues.

Why Join Us?

This is a fantastic opportunity to play a key role in ensuring compliance with data protection regulations while supporting a collaborative and professional team. You’ll gain valuable experience in a growing area of business, with the chance to make a real impact on how we manage and protect data.

Package

This role will be part time ideally across Monday to Friday 9:30-14:30 with a hybrid approach at our Durrington office on Thursdays, with rest of hours completed WFH. We can consider candidates working 3 or 4 days a week and longer days. We are offering a salary of up to £26,721 per annum pro rata to 25 hours, as well as other benefits including:

• Generous pension up to 11% company contribution
• 25 days annual leave
• Life assurance equal to 4x salary
• Salary sacrifice electric car scheme (after 6 months service)
• Health Cash Plan
• Full funded eye tests
• Two paid volunteering days a year
• Occupational health service
• Discounts with over 800 popular retailers
• Digital GP service
• Study support may be available for job-related qualifications
• Competitive maternity leave and flexible return to work options
• Cycle to work scheme

Join our Data protection team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment.

This role is eligible for hybrid working; if you are unsure about your eligibility or flexible arrangements, please apply to discuss potential options.

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24 / 7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility and current proof of address as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

Note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.