Individual Giving Manager

East Anglia’s Children’s Hospices; Ipswich, Norwich, Cambridge; Hybrid; GBP 37,000; Full time

Job summary

A charity organization in England is seeking an experienced Individual Giving Manager to implement their new strategy. This permanent role offers hybrid working and requires a minimum of 30 hours per week. The ideal candidate will have a proven track record in campaign management and effective budget handling, working to enhance Individual Giving programmes for sustainable income growth. Candidates should have a passion for the charity sector and strong collaboration skills.

Benefits

Free onsite parking

Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays

AVIVA pension package

Free eye tests and cycle to work scheme

Qualifications

• Proven track record in campaign management.
• Ability to work under pressure and meet deadlines.
• Experience in managing budgets effectively.

Responsibilities

• Manage and enhance Individual Giving programmes.
• Analyze donor data to inform campaign development.
• Deliver impactful fundraising strategies and campaigns.

Skills

Campaign management

Income and expenditure budget management

Project management

Collaborative success

Education

Experience in Individual Giving or Direct Marketing

Knowledge of Data Protection

Experience with Raisers Edge and Power BI

Tools

Microsoft packages

Job description

• Role can bebased at any of our three hospices with hybrid working.
• Full or Part-Time,minimum 30 hours per week
• PermanentContract
• Salary £37,000 perannum

Join the EACH Fundraising Team to play a key role in implementing our new four year strategy.

Are you an experienced Individual Giving Manager or Direct Marketing fundraising professional?

This pivotal role will deliver EACHs new Individual Giving strategy focused on donor insight and analysis, ensuring financial targets are met across all areas through effective budget, project, data, and team management.

In this role, you will work collaboratively with teams across EACH, partnering with the Database team to leverage donor insight and segmentation for campaign development, and with the Marketing and Communications team to deliver creative, brand-aligned campaigns.

Do you haveexperience of:

• Campaignmanagement with a demonstrable track record of achievement
• Effectivestrategy delivery
• Income andexpenditure budget management
• Line management
• Projectmanagement delivery of campaigns within agreed timescales and budgets
• Collaborativesuccess from working with colleagues across departments

Main duties of the job

Responsibilitiesinclude:

• Analysing donordata and trends to understand supporter behaviour.
• Using donorinsights to develop effective campaigns and stewardship journeys that engagecurrent, lapsed, and new supporters.
• Deliveringimpactful digital and direct mail print donation campaigns.
• Managingone-off gifts up to £1,000.
• Overseeing ourthird-party Lottery partnership.
• Leadingimprovements in Legacy marketing and stewardship of in-memory supporters.
• Drivingenhancements to our Regular Giving programme.
• Line managingand working closely with the Senior Individual Giving Officer.
• Managing incomeand expenditure budgets across all Individual Giving activities.

Please visitour website www.each.org.uk to view thefull job description and person specification and to apply.

Closingdate: 11.01.2026

Interviews:

First interview: 15.01.26 or 20.01.26(via Teams)

Second interview: 28.01.25 (in person,hospice location tbc)

About us

Comprehensive range of benefits:

• Free onsite parking &subsidised meals at our hospices
• Pool car provided when working inthe community
• Enhanced Annual leave Entitlement -27 days + 8 UK Bank Holidays
• AVIVA pension package up to 7%Employer Contribution including Life Assurance
• Free eye tests & cycle to workscheme

East Anglia's Children's Hospices (EACH) supports families and caresfor children and young people with life threatening conditions acrossCambridgeshire, Essex, Norfolk and Suffolk.

At EACH we believe in fostering a workplace where every individualfeels valued and respected.We are committed to building a culture ofinclusion where differences are embraced.We are actively seeking talentfrom all walks of life, recognising that diversity drives innovation,creativity and success.

Join us on a journey to create a more inclusive workplace, whereeveryone has equal opportunities to grow, contribute and succeed. We welcomecandidates from all backgrounds to apply for opportunities at EACH andadjustments will be made to facilitate the application and selectionprocess.

Job responsibilities

Responsible for managing and enhancing Individual Giving programmes to deliver sustainable income growth in line with the charitys four-year strategy. Activities include analysing donor data and trends to inform campaign development, creating effective stewardship journeys for current, lapsed, and new supporters, and implementing improvements across Regular Giving, Legacy marketing, and in-memory giving. Oversight of digital and print campaigns, one-off gifts up to £1,000, and a third-party Lottery partnership ensures a diverse and impactful fundraising approach.

Accountable for budget management across all Individual Giving activities, ensuring compliance with financial, regulatory, and GDPR standards. Collaboration with internal teams leverages donor insight and segmentation for creative, brand-aligned campaigns that strengthen retention, increase donor uplift, and acquire new supporters. Strategic thinking and data-driven decision-making underpin efforts to enhance donor loyalty and maximise income growth.

Responsibilities

• Deliver EACH's new Individual Giving strategy focused on donor insight and analysis, ensuring financial targets, KPIS and a strong ROI are met across all areas through effective budget, project, data, and team management.
• Oversee Individual Giving budgets, including income and expenditure reporting, forecasting, and variance analysis building robust mitigation plans where necessary.
• Plan and execute donation campaigns and stewardship journeys, managing end-to-end delivery and conducting performance reviews to inform future improvements.
• Develop and optimise Regular Giving campaigns strengthening retention, increasing donor uplift, and acquiring new supporters.
• Manage and grow the Local Hospice Lottery partnership, fostering strong external relationships with support from the wider team.
• Provide effective line management, focusing on personal development, training, and performance monitoring through regular 1:1s, quarterly reviews, and annual appraisals.
• Collaborate with the Database team to analyse data and supporter segmentation, driving successful campaigns targeting and testing current, lapsed, and new donors.
• Work closely with the Head of Supporter Engagement to ensure Individual Giving income streams meet or exceed targets and strategy is delivered.
• Create idea frameworks and clear briefs, allowing the Marketing and Communications team to design impactful, response-driven campaigns aligned with brand guidelines across all Individual Giving activities.
• Monitor and report on campaign performance, analysing KPIs, identifying trends, and implementing improvements based on data and feedback.
• Communicate effectively with internal teams, ensuring timely updates and adherence to processes across Fundraising, Finance, Data, Supporter Care, and Marketing.
• Build strong relationships with external suppliers and agencies, negotiating costs and ensuring successful project delivery.
• Stay informed on sector trends and best practices, applying insights to enhance supporter experience and campaign effectiveness.
• Identify opportunities for collaborating on integrated campaigns with teams from across the organisation to maximise engagement from new and existing audiences.
• Ensure Individual Giving content is accurate and engaging across all channels, including website, social media, and print.
• Maintain compliance with data protection regulations and uphold best practice standards set by ICO, DMA, Fundraising Regulator, Gambling Commission, Institute of Fundraising, and ASA.

Person Specification

Skills & Abilities

• Target driven, with a keen interest in cost effective planning
• Organised with the ability to work under pressure and prioritise in a busy environment, meeting deadlines
• Ability to work proactively and make decisions, demonstrate initiative, and take action to solve problems and maximise opportunities
• Creative and innovative thinking

Other Requirements

• A passion for making a difference to ensure the charitys success
• A full, valid driving licence and access to a car to travel to our three sites for meetings

Experience

• Experience in an Individual Giving or Direct Marketing role
• Significant experience of campaign management with a demonstrable track record of achievement
• Effective strategy delivery
• Income and expenditure budget management
• Line management
• Project management delivery of campaigns within agreed timescales and budgets
• Evidence of collaborative success from working with colleagues across departments
• Experience of working within a Direct Marketing function in the charity sector
• Experience of working with issues of health and/or disability
• Experience of using digital platforms for delivery and marketing of projects/campaigns

Qualifications

• Knowledge of Data Protection
• Database reporting and data analysis, using key data insight to inform decision making
• Use of Microsoft packages
• Knowledge of Gift Aid, Charity Law, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK
• Experience of using Raisers Edge and Power BI
• Using AI to improve performance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.