Independent Living Service Manager (RP0159)

Welwyn Hatfield Borough Council; United Kingdom; On-site; GBP 55,000 - 59,000; Full time

Job summary

A local government authority in the United Kingdom is looking for an Independent Living Services Manager. The role involves overseeing a high-quality sheltered housing service for over 2500 residents, driving strategic change, and ensuring compliance with legislation. The ideal candidate will have significant experience in supported housing and the ability to lead a team effectively. Flexible working arrangements and local government benefits are offered.

Benefits

Flexible working arrangements

Local Government pension scheme

Generous annual leave allowance

Qualifications

• Experience of working in supported housing and/or delivering independent living services at a senior level.
• Proven ability to reshape services and lead change management efforts.
• Full UK driving licence and access to a car.

Responsibilities

• Act as strategic lead for high quality and compliant Independent Living services.
• Develop and deliver the objectives of the Transformation Plan for Independent Living.
• Drive change programmes and ensure effective communication of policies.

Skills

Experience in supported housing

Strong leadership

Change management

Excellent customer care

Job description

Independent Living Services Manager (RP0159)

Starting salary £55,051 pa with progression to £58,445 pa through annual increments subject to satisfactory service, 12 month fixed‑term contract, 37 hours per week.

Overview

Welwyn Hatfield is looking to recruit an Independent Living Service Manager to oversee our Independent Living Service and ensure the delivery of a high quality, efficient and compliant sheltered housing service to over 2500 residents. The role oversees the delivery of effective landlord and support services within schemes and in the community’s ensuring delivery of cost effective and customer focused service which enables older and vulnerable people in the community to live, fulfilling, healthy and independent lives.

Responsibilities

You will be required to act as strategic lead to ensure the delivery of high quality, efficient and compliant Independent Living service. You will develop and help deliver the objectives of the Transformation Plan for Independent Living. You will drive the change programme, identify opportunities and translate these into deliverables, with clear improvement outcomes. You will review and update policies and procedures and ensure that these are communicated to staff and applied consistently throughout the service. You will ensure that the services provided meet legislation and regulatory requirements and reflect best practice and always deliver excellent customer care. Strive to positively promote resident involvement and community development and contribute to the council’s corporate objectives.

Qualifications

The candidate must have experience of working in supported housing and/or delivering independent living services at a senior level. We are looking for a strong leader to help reshape the services of the team and therefore experience in change management is essential. You must have a full UK driving licence and have access to a car. Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.

Benefits

We can offer you flexible working arrangements as well as the Local Government benefits including pension scheme and generous annual leave allowance. You can see our full list of employee benefits on our careers site: My Rewards – Careers.

Application Process

We do not provide visa sponsorship for employment in the UK. Closing date is 30 November 2025. Remote assessment will be held on 4 December 2025. Face to face interviews will be held on 9 December 2025.

Keywords

Welwyn Hatfield Borough Council, Local Government, Independent Living, Sheltered Housing, Community, Housing Service, Leadership.