Independent EAP Counsellor (Harpenden, Hertfordshire, UK)

Telus; Hatching Green; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading health services provider in the UK is seeking a qualified mental health professional to provide short-term, solution-focused counseling. You will manage online referrals, maintain comprehensive documentation, and collaborate with our team. Ideal candidates will have relevant accreditation and significant counseling experience. This role offers flexibility and strong community support.

Benefits

Comprehensive Support

Professional Growth

Flexible working arrangements

Regular feedback and CPD events

Qualifications

• Accreditation in BACP/UKCP/COSCA/BPS/NCS/BABCP or equivalent required.
• Minimum 450 counseling hours must be achieved.
• Supervision arrangements should be in place for clinical practice.

Responsibilities

• Manage online referrals with prompt response times.
• Provide short-term, solution-focused counselling.
• Collaborate with the Provider Services team on risk management.

Skills

Short-term counselling interventions

Assessment and support planning

Understanding of organizational dynamics

IT proficiency

Education

Diploma-level qualification + 3 years post-qualification experience

Tools

Microsoft Office

Online systems

Job description

Are you a qualified mental health professional looking to make a meaningful impact while enjoying flexible working arrangements? Why Choose TELUS Health?

• Comprehensive Support - Thorough induction training with dedicated Team Managers
• Professional Growth - Diverse case exposure and enhanced short‑term counselling expertise
• Flexibility - Full control over referral acceptance and scheduling
• Technology- Access to our intuitive Provider Hub platform
• Community - Strong peer relationships and ongoing management support
• Development - Regular audit feedback and free CPD Learning Line events
• Insights - Customer satisfaction data to inform your practice

What You'll Do

• Manage online referrals with prompt response times
• Provide short‑term, solution‑focused counselling (3‑12 sessions)
• Connect with diverse clients facing varied workplace and personal challenges
• Maintain comprehensive case documentation and feedback
• Collaborate with our Provider Services team on risk management

Qualifications

• Accreditation: BACP/UKCP/COSCA/BPS/NCS/BABCP or equivalent
• Alternative: Diploma‑level qualification + 3 years post‑qualification experience + 450+ counselling hours
• Approach: Experience in short‑term, solution‑focused therapeutic models
• Supervision: Regular professional clinical supervision arrangements should be in place
• Insurance: Professional indemnity (minimum £1,000,000)
• Compliance: ICO registration as Data Controller

Ideal Experience

• Previous EAP experience preferred but not essential
• Assessment and support planning expertise
• Short‑term counselling interventions with workplace focus
• Understanding of organizational dynamics and work‑life challenges
• Knowledge of local therapeutic resources and referral pathways
• IT proficiency (Microsoft Office, email, online systems)