Independent Customer Committee Member

Trent & Dove Housing; Burton upon Trent; On-site; GBP 3,000; Part time

Job summary

A local housing association in Burton upon Trent is seeking an Independent Customer Committee Member to engage with the community, influence service improvements, and represent customer views to the Board. Applicants should have a passion for social housing and experience working with diverse groups. This position offers a remuneration of £2,652 per annum with a commitment of 0.5 to 1 day a month. Join us in making a positive impact in the community.

Qualifications

• Experience working with diverse community groups.
• Ability to influence Board decision-making.
• Interest in improving services for customers.

Responsibilities

• Work with Customer Committee members on key issues.
• Ensure customer voice shapes T&D services.

Skills

Affinity for the social housing sector

Experience influencing strategic decision-making

Prior experience as Board or Committee member

Understanding of community needs

Job description

Independent Customer Committee Member

Trent & Dove Housing Burton-On-Trent, DE14 1BL £2,652 NEW Remuneration: £2,652 per annum + reasonable expenses

Approximate Time Commitment: 0.5 to 1 day a month

Here at Trent & Dove Housing ("T&D") we're committed to our mission "to provide homes and services that enable people and communities to thrive" and we're looking to recruit a new Independent Member of the Board's Customer Committee who can help us to achieve this. In particular, we're looking for people who have insight into the demographics, needs, priorities or challenges of the communities where T&D operates in East Staffordshire, North-west Leicestershire and/or South Derbyshire. The organisation has particularly high concentrations of stock in and around Burton upon Trent and Uttoxeter.

Comprising (in the main) of customers of Trent & Dove, the role of an Independent Customer Committee Member will involve:

• Working with the other members of our Customer Committee, to ensure that customers are able to influence the Board's decision-making on key customer-related issues relating to T&D's responsibilities as a landlord or its commitment to communities;
• Ensure that the customer voice shapes, and continuously improves, the homes and services that T&D provides and the community investments that it makes.

Trent & Dove strongly encourage applications from all sections of the community. We operate an inclusive and transparent recruitment and assessment process, underpinned by an organisational commitment to equality and diversity. We particularly value applications from:

• those who have a particular affinity for the social housing sector or the work that our organisation does;
• those who have experience of working with or for groups of people to influence strategic decision-making;
• those who have prior experience of being a Board or Committee member or a trustee, although training and support can be provided for those that do not have this;
• groups where Trent & Dove, and the social housing sector in general, are currently under-represented at Board level – for example with respect to under-represented ethnicities, younger age groups, individuals with disabilities, LGBTQ+ and those who are living in areas of low social mobility.

Who we are:

Trent & Dove is a Registered Provider of Social Housing (a "Housing Association"). For the past 24 years, we've provided quality, affordable homes for rent, lease or shared ownership across East Staffordshire, North-west Leicestershire and South Derbyshire and we currently have over 6,500 homes under management. We are a non-profit with social purpose objectives; the profit we make is reinvested back into our organisation and our communities to continuously improve services for customers and to support the work of our community partners and stakeholders.

Finally, we believe that an organisation is only ever as good as the people it works with - and we work with some great people! We have over 250 committed and passionate staff, involved residents and Board and Committee members and strong relationships with our Local Authority partners and the charities and community groups where we operate. We believe that housing is more than just bricks and mortar and our mission and values are designed to support and create thriving communities that people are proud to be a part of.

Closing date for applications: Friday 19 December 2025. Interviews to be held: January 2026 (Date to be confirmed)