Incuba Business Manager

Bedford College Group; England; On-site; GBP 29,000 - 37,000; Full time

Job summary

A leading educational institution in Central Bedfordshire is seeking an Incuba Business Manager to manage leased offices and provide excellent customer service. The ideal candidate will have experience in facilities support and strong communication skills. This permanent position offers a salary between £29,000 and £37,000, based on experience, and includes benefits such as a pension and professional development opportunities.

Benefits

People's pension

Retail and leisure discounts

Professional and personal development opportunities

Qualifications

• Background in customer service, reception or facilities support.
• Understanding of lettings, office administration, and basic IT support.
• Willingness to undertake role-specific training.

Responsibilities

• Oversee day-to-day operations of Incuba leased offices.
• Act as the main point of contact for tenants, providing outstanding service.
• Manage tenancy records, invoicing, and occupancy data.
• Deliver a welcoming reception service and maintain communal spaces.
• Provide catering assistance during peak periods.

Skills

Strong communication

Organisation

Problem-solving

IT-confident with Microsoft Office

Education

Good general education

Job description

Incuba Business Manager - Job Description

Location: Central Bedfordshire College – The Incuba – Dunstable

Salary/Benefits: £29,000 – £37,000 per annum (pro‑rata) depending on experience and qualifications. Includes people's pension, retail and leisure discounts, and excellent professional and personal development opportunities with access to college courses.

Hours/Weeks: 30 hours per week – 36 weeks per year. Successful candidate will also be required to work 8 hours per week during non‑term time weeks.

Contract Type: Permanent – Term Time. This is a UK‑based contract; you must have the right to work in the UK. Sponsorship is not available.

About the role

As an Incuba Business Manager you play a vital role in the success of our students, supporting the Catering and Hospitality department at The Bedford College Group.

Responsibilities

• Building & Tenant Management – Oversee day‑to‑day operations of Incuba leased offices, ensuring a safe, clean, and well‑managed environment for all tenants.
• Customer Service & Support – Act as the main point of contact for tenants, providing outstanding service, resolving issues promptly, and maintaining strong relationships.
• Administration & Compliance – Manage tenancy records, invoicing, occupancy data, and ensure adherence to health & safety, safeguarding, and EDI policies.
• Front of House & Coordination – Deliver a welcoming reception service, maintain communal spaces, and liaise with internal teams to resolve operational issues.
• Emergency Support & College Engagement – Provide occasional catering assistance during peak periods and contribute to College‑wide projects, events, and commercial improvements.

About you

• Education & Training – Good general education with willingness to undertake role‑specific training.
• Experience & Knowledge – Background in customer service, reception or facilities support; understanding of lettings, office administration, and basic IT support.
• Skills & Competence – Strong communication, organisation, and problem‑solving skills; IT‑confident with Microsoft Office and helpdesk systems.
• Personal Attributes – Professional, friendly, adaptable, and proactive; able to work independently and manage varied responsibilities in a busy environment.
• Flexibility & Team Support – Willing to provide ad‑hoc catering support during emergencies and assist with occasional events or building needs.

Interviews to be held: TBC

Vision & Values

• Valuing Teamwork – We are one team who, by working together, can achieve great things, respecting opinions and valuing the contribution each of us makes.
• Improving Continuously – We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice, and learning from others.
• Student Centred – At our heart is always doing what is best for our students. We consider students in all our decision‑making to create positive outcomes and memorable experiences for every student.
• Inclusive – We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring – We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence – We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today the Group is made up of a family of colleges across Bedfordshire and Northamptonshire, including Bedford College, Central Bedfordshire College, Tresham College, The Bedford Sixth Form, The Corby Sixth Form, and the National College for Motorsport, alongside the Silverstone race circuit. To widen accessibility to education and training, the Group also has community‑based learning centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding Our Students

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a thorough vetting process which includes an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Bedford College Group policy on Employment of Ex‑Offenders is attached to this vacancy. Candidates who are barred from working with children are reminded that it is a criminal offence to apply for this post.