Income Services Officer FTC

Blue Octopus Recruitment Limited; City Of London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

A leading housing provider in the UK is looking for an Income Services Officer to help manage rent arrears and support residents in sustaining their tenancies. The ideal candidate will have experience in debt collection, strong customer service skills, and excellent communication abilities. This role is a fixed-term contract with a focus on employee wellbeing and career development.

Benefits

Pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Support for learning and career development

Volunteering days

Qualifications

• Proven experience in rent arrears recovery and/or debt collection.
• Strong customer service skills.
• Excellent verbal and written communication.
• Proactive mindset and passion for supporting customers.

Responsibilities

• Recover rent arrears and service charges from assigned accounts.
• Respond to resident correspondence regarding account management.
• Offer money management advice to support residents.
• Provide guidance on benefits and ensure appropriate referrals.

Skills

Rent arrears recovery

Customer service

Verbal communication

Written communication

Proactive mindset

Job description

Income Services Officer

London Bridge

Up to £32,500

Fixed Term Contract until 05/09/2026 (Maternity Cover)

Hyde is looking for an Income Services Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long‑term development.

As an Income Services Officer at Hyde, you will play a key role in managing the prevention and recovery of rent arrears and other debts across a designated patch. You will work directly with residents to provide advice, support and interventions that help them sustain their tenancies and maximise their income.

Key Duties

• Recover rent arrears and service charges from an assigned account patch.
• Respond to all resident correspondence relating to the management of their account.
• Offer money management advice to support residents in prioritising rent and service charge payments and reducing arrears.
• Provide guidance on benefits and welfare entitlements, ensuring residents receive appropriate referrals to maximise income.
• Represent Hyde professionally at court hearings when required.
• Refer cases to internal teams or external agencies where more in‑depth support is needed.

Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long‑term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As an Income Services Officer we’re seeking someone who can bring:

• Proven experience in rent arrears recovery and/or debt collection
• Strong customer service skills
• Excellent verbal and written communication
• A proactive mindset and passion for supporting customers and sustaining tenancies
• The ability to assess financial circumstances, provide advice, and engage effectively with residents

The Benefits of Joining Hyde

• A fantastic pension scheme
• Generous holiday allowance
• Life assurance
• Award‑winning flexible benefits platform
• Support for learning and career development
• Volunteering days
• Hybrid working options may be available

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one‑off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.