Income Recovery Officer - Data-Driven Debt Resolution

Environment Agency; Penrith; Remote; GBP 25,000 - 35,000; Full time

Job summary

A governmental body in the UK is seeking two motivated Income Recovery Officers for a full-time role lasting up to 12 months. You will support income recovery objectives while engaging with customers to discuss outstanding payments. Ideal candidates are expected to have excellent communication and organisational skills. This position is open to flexible working arrangements, encouraging applicants from various backgrounds.

Benefits

Flexible working hours

Training opportunities

Qualifications

• Experience in debt collections or customer service roles is preferred.
• Confidence in producing and analysing data to support work activities.

Responsibilities

• Support organisational delivery objectives by maximising income recovery.
• Engage customers to discuss outstanding payments.
• Respond to incidents as required.

Skills

Great communication skills

Interpersonal skills

Data analysis

Resilience

Job description

A governmental body in the UK is seeking two motivated Income Recovery Officers for a full-time role lasting up to 12 months. You will support income recovery objectives while engaging with customers to discuss outstanding payments. Ideal candidates are expected to have excellent communication and organisational skills. This position is open to flexible working arrangements, encouraging applicants from various backgrounds.