Income Protection Assessor

Vitality; Eastleigh; Remote; GBP 42,000 - 62,000; Full time

Job summary

Vitality, a leading UK life and health insurer, is seeking an Income Protection Claims Specialist to assess claims fairly and compassionately. You will work with a skilled team to deliver robust outcomes while upholding high standards of technical excellence, compliance and service.

The role involves end-to-end claims handling, coordinating with underwriters, reinsurers and the Financial Ombudsman Service as needed.

Qualifications

• Broad experience assessing and managing Income Protection claims.
• Strong knowledge of complex claim scenarios and regulatory environment.
• Excellent stakeholder communication and ability to share knowledge.

Responsibilities

• Assess Income Protection claims from notification to decision, gathering medical and financial information.
• Manage claims in line with regulatory requirements and SLAs.
• Draft clear claims decision letters and correspondence for stakeholders.
• Build relationships with underwriters, management, reinsurers and other stakeholders.
• Share expertise with colleagues and coach others.
• Deliver exceptional service while following internal client service practices.

Skills

Income Protection claims

Technical judgement

Stakeholder communication

Tools

Microsoft Word

Excel

PowerPoint

Job description

Team – Life Income Protection

Working Pattern - Home working, full time. Monday- Friday hours, with ad hoc visits to a Vitality office in Stockport, Bournemouth or London. Full time.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Extensive experience assessing and managing Income Protection claims.
• Strong technical judgement, attention to detail and confidence solving complex problems.
• Excellent stakeholder communication, with the ability to share knowledge and support others.

What this role is all about:

At Vitality, our claims teams play a crucial role in delivering on the promises we make to our members when they need us most. As an Income Protection Claims Specialist, you’ll use your expertise, judgement and customer focus to assess claims fairly, accurately and compassionately. You’ll work alongside a highly skilled and supportive team, helping to deliver the right outcomes for our members while maintaining the highest standards of technical excellence, compliance and service.

Key Actions

• Assess Income Protection claims from initial notification through to decision, gathering and reviewing medical, financial and other relevant information to support fair and robust outcomes.
• Manage claims in line with industry-leading practice, regulatory requirements and agreed Service Level Agreements.
• Draft and issue clear, professional claims decision letters and other claims-related correspondence, including communications for senior stakeholders.
• Build strong relationships with strategic underwriters, management, reinsurers and other stakeholders to support timely and accurate claim outcomes.
• Share your expertise with colleagues, championing best practice and supporting technical development through coaching and knowledge sharing.
• Deliver exceptional service by following internal client service practices and building trusted, rewarding relationships.

What do you need to thrive?

• Broad experience assessing and managing Income Protection claims, with strong knowledge of complex claim scenarios.
• Experience working directly and effectively with the Financial Ombudsman Service on claims-related matters.
• Strong experience working with reinsurers and managing relationships with a range of stakeholders.
• Confidence presenting ideas, training peers and sharing specialist knowledge across the team.
• A detailed understanding of the UK insurance market and regulatory environment, alongside intermediate skills in Word, Excel, PowerPoint and other Microsoft Office applications.

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been
• Create an environment that embraces you as you are and enables you to be your best self
• Give you flexibility on how, where and when you work
• Help you advance your career by playing you to your strengths
• Give you a voice to help our business grow and make Vitality a great place to be
• Give you the space to try, fail and learn
• Provide a healthy balance of challenge and support
• Recognise and reward you with a competitive salary and amazing benefits
• Be there for you when you need us
• Provide opportunities for you to be a force for good in society

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.