Income Officer

Career Choices Dewis Gyrfa Ltd; Rhyl; On-site; GBP 80,000 - 100,000; Part time

Job summary

A social housing service provider is seeking an experienced Income Officer to manage rent accounts and deliver excellent customer service in Rhyl. Responsibilities include tenant support, arrears prevention, and collaboration with agencies. The ideal candidate will have a background in income management within social housing, strong communication skills, and a UK driving licence. This temporary role offers competitive hourly rates and a supportive team environment.

Benefits

Competitive hourly rates

Option to be paid PAYE or Umbrella

Supportive team environment

Qualifications

• Experience in rent collection within social housing is required.
• Strong communication and interpersonal skills.
• Full UK driving licence with business insurance.

Responsibilities

• Manage a caseload of rent accounts and prevent arrears.
• Conduct face-to-face meetings with tenants.
• Prepare reports and maintain accurate records.
• Contribute to income collection targets.

Skills

Income management experience

Communication skills

Interpersonal skills

Negotiation skills

Ability to manage workload

Knowledge of housing legislation

Job description

Contract Type:

Temporary

Hours:

Full time

Disability Confident:

No

Closing Date:

25/12/2025

About this job

We’re seeking a pro‑active and experienced Income Officer to join our social housing client on a temporary basis.

This role is essential in ensuring accurate income management and delivering excellent customer service to tenants and stakeholders.

Your new role:

• Manage a caseload of rent accounts, identifying residents at risk of tenancy failure and taking early action to prevent arrears escalation.
• Conduct face‑to‑face tenant visits to discuss arrears and provide support, working collaboratively with internal teams to sustain tenancies.
• Agree affordable repayment plans and signpost tenants to external money advice services.
• Attend meetings with partner agencies (e.g., DWP, Local Authorities) to resolve benefit queries.
• Prepare reports and maintain accurate records in line with policies and procedures.
• Contribute to achieving income collection targets and compliance standards.

What you’ll need to succeed:

• Proven experience in income management or rent collection within social housing.
• Strong communication, interpersonal, and negotiation skills.
• Ability to work independently and manage a busy workload.
• Good knowledge of housing legislation, welfare reform, and best practice.
• Full UK driving licence with business insurance (essential for travel).

What you’ll get in return:

• Competitive hourly rates.
• Option to be paid PAYE or Umbrella.
• Supportive team environment.
• Opportunity to make immediate impact.

What you need to do now:

If you’re interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.