Income Officer

Niyaa People Ltd; Northampton; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A Housing Association in Northampton is seeking an experienced Income Officer to manage rental income and support residents. The successful candidate will have proven experience in income management and a strong understanding of welfare reform. This temporary role offers hybrid working and a competitive hourly rate of £25 - £28. If you are motivated to make a difference, we want to hear from you.

Benefits

Supportive working environment

Flexible working arrangements

Competitive hourly rate

Qualifications

• Experience in housing or related field required.
• Knowledge of debt recovery processes and relevant legislation.
• Professionalism in communication and negotiation.

Responsibilities

• Manage and monitor rent accounts and arrears.
• Advise tenants on income-related matters.
• Prepare cases for legal action as necessary.

Skills

Proven experience in income management

Excellent communication skills

Strong understanding of welfare reform

Strong organisational skills

Job description

Location: Northampton
Contract: 4 month temporary contract
Rate: £25 - £28 p/h

About the Role

We are seeking a proactive and customer‑focused Income Officer to join a Housing Association based in East Midlands area. This is an exciting opportunity for an experienced professional who is committed to supporting residents, sustaining tenancies, and ensuring the effective management of rental income.

Key Responsibilities

• Manage and monitor rent accounts, taking prompt action on arrears.
• Provide advice and support to tenants on income‑related matters, including welfare benefits.
• Make referrals for additional support where required to help sustain tenancies.
• Prepare and present cases for legal action where necessary.
• Work collaboratively with colleagues to deliver a consistent and high‑quality service.
• Represent the organisation professionally at court hearings and multi‑agency meetings as required.

About You

• Proven experience in income management, housing, or a related field.
• A strong understanding of welfare reform, debt recovery processes, and relevant legislation.
• Excellent communication and negotiation skills.
• The ability to balance empathy with firmness while maintaining professionalism at all times.
• Strong organisational skills and confidence using data and digital systems.

What We Offer

• A supportive and inclusive working environment.
• Hybrid working.
• Flexible working arrangements.
• Competitive hourly rate and benefits package.

How to Apply

If you are a motivated Income Officer looking for a rewarding role within a forward‑thinking organisation, we would love to hear from you. Please apply bellow or contact (url removed)