Income Officer

Niyaa People; England; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A Housing Association in the East Midlands is seeking an Income Officer to manage rental income and support tenants in maintaining tenancies. This role involves working with customers to prevent arrears and providing advice on income-related matters. The ideal candidate will have experience in income management and a strong understanding of welfare reform. The position offers a competitive hourly rate and hybrid working arrangements.

Benefits

Supportive working environment

Flexible working arrangements

Competitive hourly rate

Benefits package

Qualifications

• Proven experience in income management, housing, or a related field.
• Strong understanding of welfare reform, debt recovery processes, and relevant legislation.
• Ability to balance empathy with firmness while maintaining professionalism.

Responsibilities

• Manage and monitor rent accounts, taking prompt action on arrears.
• Provide advice and support to tenants on income-related matters.
• Prepare and present cases for legal action if necessary.

Skills

Income management

Excellent communication

Negotiation skills

Organisational skills

Job description

Location: Northampton
Contract: 4 month temporary contract
Rate: £25 - £28 p/h

About the Role

We are seeking a proactive and customer-focused Income Officer to join a Housing Association based in East Midlands area. This is an exciting opportunity for an experienced professional who is committed to supporting residents, sustaining tenancies, and ensuring the effective management of rental income.

As an Income Officer, you will take responsibility for a defined patch of properties, working closely with customers to prevent arrears, agree realistic repayment plans, and provide early intervention support. You will also collaborate with internal teams and external partners to promote financial wellbeing and maximise income collection.

Key Responsibilities

• Manage and monitor rent accounts, taking prompt action on arrears.
• Provide advice and support to tenants on income-related matters, including welfare benefits.
• Make referrals for additional support where required to help sustain tenancies.
• Prepare and present cases for legal action where necessary.
• Work collaboratively with colleagues to deliver a consistent and high-quality service.
• Represent the organisation professionally at court hearings and multi-agency meetings as required.

About You

• Proven experience in income management, housing, or a related field.
• A strong understanding of welfare reform, debt recovery processes, and relevant legislation.
• Excellent communication and negotiation skills.
• The ability to balance empathy with firmness while maintaining professionalism at all times.
• Strong organisational skills and confidence using data and digital systems.

What We Offer

• A supportive and inclusive working environment.
• Hybrid working
• Flexible working arrangements.
• Competitive hourly rate and benefits package.

How to Apply

If you are a motivated Income Officer looking for a rewarding role within a forward-thinking organisation, we would love to hear from you. Please apply bellow or contact [e-mail]