Income Officer

Ashfield District Council; East Midlands; On-site; GBP 32,000 - 35,000; Full time

Job summary

A local authority in East Midlands is seeking an enthusiastic Income Officer to join their Income Recovery Team. The role involves assisting customers with rent liabilities and managing rent recovery processes. Ideal candidates should have experience in income collection, knowledge of housing issues, and strong communication skills. This position offers a competitive salary and a permanent contract with excellent benefits.

Benefits

Generous annual leave

Agile working

Local Authority Pension

Qualifications

• Previous experience in income collection/recovery.
• Knowledge of current social housing issues and welfare benefits.
• Full driving license and access to a motor vehicle.

Responsibilities

• Assist customers in meeting their rent liabilities.
• Monitor and manage all aspects of rent recovery.
• Prepare legal documentation and attend court.

Skills

Excellent communication skills

Interpersonal skills

Knowledge of social housing issues

Understanding of debt recovery legislation

Ability to work independently

Job description

Ashfield District Council have an exciting opportunity for a Income Officer to join the team based in Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £32,061 - £34,434 per annum

We are looking for an enthusiastic, committed, and self-motivated individual to join our high performing Income Recovery Team within our Housing Management Department.

The successful candidate will assist customers in meeting their rent liabilities and take appropriate action to achieve this, ranging from monitoring and managing all aspects of rent recovery through to providing timely money advice and support to maximise household income. The role involves visiting customers in their own home, preparation of legal documentation and attendance at Court.

You must have previous experience of working in income collection/recovery and be able to demonstrate your knowledge of current social housing issues, debt recovery legislation, and welfare benefits. You must possess excellent communication and interpersonal skills and can work on your own initiative.

A full driving licence and access to a motor vehicle during working hours are essential.

The role enjoys a generous level of annual leave, agile working, and a Local Authority Pension

Closing date: 26 November 2025
Interview date: 3 + 5 December 2025

Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.

Why not click apply today? Don t miss out on this opportunity to develop your career as our Income Officer.

Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.