Income Maximisation Officer - Housing & Benefits

Morgan Hunt UK Limited; Wembley; On-site; GBP 28,000 - 36,000; Full time

Job summary

LB Brent Council in Wembley is seeking an Income Project Officer to join their team on a contract basis. You will deliver high-quality customer service, promote self-sufficiency, and help maximise rent and welfare income from day one.

The role requires knowledge of welfare benefits, collaboration with Housing Needs, Housing Management and Adult Social Care, and the ability to report on arrears and performance indicators.

Responsibilities

• Provide high level customer service with emphasis on getting things right the first time, keeping promises and taking ownership for customer demands and requests.
• To keep up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform.
• To advise and assist clients across tenures on welfare benefits - to offer advice and encourage debt counselling and refer tenants to specialist advice.
• To work with staff across Housing Needs, Housing Management and Adult Social Care to provide a seamless service that is person centred and maximises income while ensuring that the holistic needs of a client are met.
• Achieve targets on Key Performance Indicators as set by the Income Maximisation Service Manager.
• Ensure rent is paid and arrears are reducing on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems.
• Provide detailed in person engagement and support to tenants and clients in arrears, carrying out home visits and working from sites as required.
• Be a part of the letting and sign-up process to ensure rent is received from day one.
• Responsible for preparing timely and accurate reports on arrears cases.
• Maintain appropriate and accurate records to comply with statutory and service wide reporting requirements on performance issues.

Job description

LB Brent Council in Wembley is seeking an Income Project Officer to join their team on a contract basis. You will deliver high-quality customer service, promote self-sufficiency, and help maximise rent and welfare income from day one.

The role requires knowledge of welfare benefits, collaboration with Housing Needs, Housing Management and Adult Social Care, and the ability to report on arrears and performance indicators.