Income Manager

ForHousing; Salford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A social housing provider in Salford is looking for a leader to manage a team responsible for income collection and support services. The role involves developing income management strategies, ensuring compliance with regulations, and building strong partnerships. Ideal candidates will have experience in social housing leadership and knowledge of income management legislation. The company fosters a supportive work environment and encourages applications from all community sections.

Benefits

Agile working environment

Gym discounts and wellbeing tools

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Proven experience in a leadership role within social housing.
• Understanding of relevant legislation in Income Management and Money Advice.
• Strong ability to manage and support teams effectively.

Responsibilities

• Lead and manage a team of Income Officers, Welfare Benefit Officers, and Money Advisors.
• Support the Head of Income Maximisation with income management strategies.
• Establish and maintain positive partnerships for collaboration.
• Oversee court activities related to income collection.
• Ensure tenancy sustainability through effective support.
• Drive service improvement initiatives.

Skills

Leadership in social housing

Knowledge of income management

Partnership building

Education

Relevant housing qualification/degree

CIH membership

Job description

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

Why ForHousing?

• Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
• Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you
• MyPerks – through our all-in-one employee platform (STAR) you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products
• SmarTech – purchase technology or white goods and spread the cost
• Wellbeing centre, through STAR access - gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
• Cycle to work scheme – save up to 40% on bikes and equipment
• Employee Assistance Programme – access to a 24/7 counselling and support helpline, as well as wellbeing and financial cover

What you’ll be doing:

• All aspects of leadership and management of a team of Income Officers, Welfare Benefit Officers, and Money Advisors; providing an effective and proactive income collection service which is target driven.
• Supporting the Head of Income Maximisation to develop and implement income management strategies, ensuring best practice and meeting regulatory requirements.
• Building and maintaining positive internal and external partnerships, promoting interagency collaboration.
• Overseeing court activity related to income collection and contributing to effective budget management.
• Ensuring tenancy sustainability through relevant support and risk management, maintaining a customer‑focussed approach.
• Driving continuous service improvement.

What we’re looking for:

• Experience in a similar role, as a leader in social housing.
• Knowledge and understanding of relevant legislation including Income Management and Money Advice.
• CIH membership and a relevant housing qualification/degree would be ideal.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.

If you need any adjustments to be made to our recruitment process, please get in touch with the team on [e-mail].

Please note we reserve the right to close this vacancy early, depending on application volumes.