Income Manager

Unity Housing Association Limited; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

27 days leave + bank holidays

Occupational Pension Scheme

Flexible working

Family-friendly policies

Job summary

Unity Housing Association Limited is seeking an experienced Income Manager to lead our Income Management Team and protect and maximise the organisation's income while providing strong support to our customers.

Based at our Leeds office, you will inspire and manage a high-performing team, fostering a culture of continuous improvement and accountability to ensure tenants access welfare benefits and income maximisation services.

Qualifications

• Experience of leading and motivating teams to achieve excellent results.
• Strong knowledge of income management, rent collection and income recovery practices.
• An understanding of welfare benefits and the challenges faced by customers in sustaining tenancies.
• Excellent communication, leadership and stakeholder management skills.
• A commitment to delivering outstanding customer service and continuous improvement.

Responsibilities

• Leading and developing the Income Management Team to deliver excellent performance and customer outcomes.
• Driving a positive, high-performing culture focused on continuous improvement and accountability.
• Ensuring customers receive appropriate support and advice to maximise their income and maintain successful tenancies.
• Overseeing the management and processing of rental income, ensuring efficiency, accuracy and compliance with financial regulations and audit requirements.
• Working collaboratively across the organisation to improve services and deliver positive outcomes for customers.

Skills

Leadership

Stakeholder management

Communication

Customer service

Welfare benefits knowledge

Job description

Advert: Income Manager - strictly no agencies

Working Location: You will be based at our office at 113-117 Chapeltown Road, LEEDS,LS7 3HY.

Hours of Work 35 hours per week, to be worked over Monday to Friday

Benefits

• 27 days leave plus bank holidays
• Occupational Pension Scheme
• flexible working
• family-friendly policies

Make a real difference and help shape the future of our services

We are looking for an experienced and motivated Income Manager to lead our Income Management Team, ensuring we protect and maximise the organisation's income while providing excellent support to our customers.

In this key leadership role, you will inspire, manage and motivate a high-performing team, fostering a culture of continuous improvement, accountability and personal responsibility. You will play a vital role in helping customers sustain successful tenancies by ensuring access to welfare benefits advice, income maximisation support and other appropriate services.

What you’ll be doing

• Leading and developing the Income Management Team to deliver excellent performance and customer outcomes.
• Driving a positive, high-performing culture focused on continuous improvement and accountability.
• Ensuring customers receive appropriate support and advice to maximise their income and maintain successful tenancies.
• Overseeing the management and processing of rental income, ensuring efficiency, accuracy and compliance with financial regulations and audit requirements.
• Working collaboratively across the organisation to improve services and deliver positive outcomes for customers.

About you

We're looking for someone who brings:

• Experience of leading and motivating teams to achieve excellent results.
• Strong knowledge of income management, rent collection and income recovery practices.
• An understanding of welfare benefits and the challenges faced by customers in sustaining tenancies.
• Excellent communication, leadership and stakeholder management skills.
• A commitment to delivering outstanding customer service and continuous improvement.

Why join us?

This is an exciting opportunity to apply your skills, experience and knowledge in a role where you can make a genuine impact. You'll work alongside passionate and supportive colleagues and play a key part in delivering our ambitious plans for the future.

Diversity and Inclusion

We are committed to building a diverse and inclusive workforce and warmly welcome applications from all sections of the community. We believe that a variety of perspectives, backgrounds and experiences makes us stronger and helps us deliver better outcomes for our customers.

Whilst we are interested in your work history and experience, demonstrating behaviours, skills, abilities and knowledge and experience can come from a variety of life experiences, not just paid employment. Please feel free to use examples from all areas of your life that are relevant to the requirements of the role.

If you are selected for an interview, you will be asked to provide photo identification and proof of eligibility to work in the UK.

Due to the volume of applications, we reserve the right to withdraw this vacancy at any time.

Kelly is part of Unity’s dedicated Employment Team.

The Employment Team offer a free tailor-made employment service to suit the needs of individuals.

The Employment Team can help you with practical skills such as CV writing and preparing for job interviews and can point you in the right direction of where to find work.