Income Management Officer - Arrears

Extra Care; Coventry; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A charitable organization in Coventry is seeking an Income Management Officer - Arrears to manage the collection of outstanding rents and debts. The role involves working closely with residents to prevent arrears and establishing repayment arrangements. Ideal candidates should have account reconciliation experience and advanced Excel skills. Benefits include a hybrid working model, 25 days annual leave, enhanced parental leave, and a pension contribution. This position does not offer visa sponsorship.

Benefits

25 days annual leave, plus bank holidays

Enhanced maternity & paternity allowance

Up to 9% employer pension contribution

Eligible for Blue Light Card discounts

Free life insurance

Employee assistance programme

Free use of on-site gyms

Qualifications

• Experience in preventing arrears and recovering debts.
• Ability to provide guidance on rent arrears.
• Experience working directly with the public.

Responsibilities

• Prevent arrears and recover rent and debts owed to the Trust.
• Collect outstanding arrears through various communication methods.
• Liaise with residents regarding all aspects of Income Management.

Skills

Account reconciliation experience

Advanced Excel skills

High quality customer care

Education

AAT qualification or experience in double-entry bookkeeping

Job description

The ExtraCare Charitable Trust is a registered charity that was formed in 1988 to develop pioneering retirement communities for people in their later years and to promote independent living. Our services are activity-based, and residents are supported and encouraged to do things they may never have done before and to thoroughly enjoy their later years. This post has become available as a current team member has become successful in securing an internal vacancy. What will you do as our Income Management Officer - Arrears?

Responsibilities and Qualifications

• Take action to prevent arrears and to recover resident rent and other debts owed to the Trust in accordance with ECCT Policy and Procedures.
• Collect outstanding arrears through face‑to‑face and telephone communication with residents.
• Provide advice and guidance with regards to rent arrears, in conjunction with Welfare Benefits Advisors and Housing Officers.
• Liaise with residents, applicants and their representatives concerning any aspect of Income Management.
• Establish sustainable repayment arrangements from residents with the primary objective of maximising income and recovering debt.
  Experience of working in an account reconciliation environment.
• AAT qualification or experience of double‑entry bookkeeping.
• Advanced Excel skills, able to interpret and analyse data from spreadsheets.
• Experience of dealing directly with the public and delivering high quality customer care.
  ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship.

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.

Benefits

• Hybrid/flexi‑working model
• 25 days annual leave, plus bank holidays
• Enhanced maternity & paternity allowance
• Up to 9% employer pension contribution (5% employee)
• Eligible for Blue Light Card discounts
• Attendance reward
• Free life insurance
• Buy and sell holiday
• Cycle2work scheme
• Employee assistance programme
• Free use of on‑site location gyms