Income Liaison Officer

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization in the UK is seeking a dedicated individual to manage accounts receivable and liaison with NHS Shared Business Services. Responsibilities include serving as the primary contact for invoice requisitioners and ensuring KPI management. The ideal candidate will have a strong knowledge of accounts receivable processes. This role contributes significantly to the timely processing of customer invoices, supporting excellent healthcare provision across the borough.

Benefits

Access to professional development training

Supportive team environment

Qualifications

• Knowledge of Accounts Receivable processes and debt management.
• Experience working with NHS Shared Business Services or similar.

Responsibilities

• Liaise with invoice requisitioners, NHS SBS, and customers.
• Manage KPIs and report underperformance to the Income Liaison Manager.
• Oversee central e-mail box facility for invoice processing.
• Investigate suspense accounts and remove holds on invoices.

Job description

The post holder is responsible to liaise with NHS Shared Business Services (SBS) to ensure income, receivable and debt collections are processed on timely manner as stipulated in the contract and complies with current legislation, NHS policy and Trust procedures. Using skill and knowledge of current Accounts Receivable and debt management they will assist with all aspects of the accounts receivable service to ensure the provision of on time compliant and accurate processing of customer invoices.

Interview Date – 5th January 2025,

Responsibilities

1. To provide a primary point of contact and liaison between Trust invoice requisitioners, NHS SBS (the Trust's outsourced Accounts Receivable team), and customers for the day to day provision of income and receivable service. Act as a point of resolution between NHS SBS and CHS to resolve issues as and when they arise.
2. To assist in managing the set KPIs (as per SBS contract) and report on these to the Income Liaison Manager in order to address any underperformance with NHS SBS.
3. Managing the central e‑mail box facility; review invoices holding account, through which invoices are forwarded to the most appropriate staff/budget holder for coding, VAT and processing/inquiry/approval, or returning to NHS SBS.
4. To undertake investigations that are held in the various suspense accounts (such as but not limited to interface rejection, dummy customer, or sales orders outstanding report) and to action when requested to remove the hold on customer invoices in the various suspense accounts.

About Croydon Health Services

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow. Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough. We are a very close‑knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff – we empower everyone at any level to initiate and bring about real improvements in our care., Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.