Income Collections Officer

Town & Country Housing Group; Epsom; On-site; GBP 32,000; Full time

Job summary

A housing association in Epsom is seeking an Income Management Officer to provide effective income management services. This role includes managing tenant accounts, supporting the Area Income Manager, and collaborating with internal and external teams. The ideal candidate will have experience in income management and a strong customer service focus. This is a permanent position offering a salary of £31,160 for 35 hours per week.

Qualifications

• Experience in Income Management and customer service.
• Ability to work collaboratively with internal teams and external agencies.

Responsibilities

• Provide a comprehensive customer focused Income Management service.
• Support the Area Income Manager and Income Officers in managing tenant services.
• Manage rent accounts in accordance with policies and procedures.

Job description

Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing :

• Provide a comprehensive customer focused Income Management service.
• Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services.
• Represent TCH, liaising with residents and partner agencies.
• Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required.
• Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool.

Salary : £31,160

Hours : 35 hours per week

Contract : Permanent

Probation period : 6 months

Notice Period : 1 month

Applications close : Wednesday 3 December 2025

Interview date : Tuesday 9 December 2025

For more information or to apply, please click 'apply now