Income & Assessment Officer

Devon County Council; Exeter; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

26 days holiday

Friendly environment with career dev

Training and progression pathways

Job summary

Devon County Council is seeking Income & Assessment Officers to perform financial assessments and entitlement reviews for adult social care clients. You’ll work with clients and representatives to explain charges, eligibility, and available support, while helping to signpost benefits and debt-resolution options.

The role emphasizes client-focused service, accuracy, empathy, and the ability to operate in a supportive team within a digitally progressive environment.

Qualifications

• Excellent communication skills – confident in phone and Microsoft Teams conversations.
• Strong attention to detail, numeracy, and literacy.
• A proactive, customer-first mindset.
• Ability to work independently and as part of a supportive team.

Responsibilities

• Ensure that charges are applied fairly and in line with national legislation and local policies.
• Help clients or their representatives understand their financial responsibilities.
• Signpost to additional benefits or support they may need/be entitled to.
• Provide clear advice and guidance on payment options.
• Offer tailored debt resolution strategies.
• Secure high-value debts and ensure financial sustainability.
• Help clients navigate financial challenges with empathy and professionalism.

Job description

Are you ready to make a real impact in people’s lives while developing your career in a dynamic and supportive environment?We’relooking for enthusiastic, customer-focused individuals to join ourClient Financial Services TeamasIncome & Assessment Officers.

Client Financial Services is part of theFinance & Public Value Directorate, supportingAdult Social Careacross Devon County Council. The service plays a vital role in generating over£80 millionin income annually through financial assessments, income collection, debt management, and benefit support.

Financial Assessment Team – Supporting Fair Contributions

In this role, you’ll carry out financial assessments and benefit entitlement reviews for clients receiving adult social care, including mental health services. You will work directly with clients and their representatives to:

• Ensure that charges are applied fairly and in line with national legislation and local policies.
• Help clients or their representatives understand their financial responsibilities.
• Signpost to additional benefits or support they may need/be entitled to.

Income & Debt Management Team – Make Every Penny Count

This is a fast-paced, rewarding role where you’ll be at the heart of ensuring that contributions for social care are collected efficiently and fairly. You’ll work directly with clients and their representatives to:

• Provide clear advice and guidance on payment options
• Offer tailored debt resolution strategies
• Secure high-value debts and ensure financial sustainability
• Help clients navigate financial challenges with empathy and professionalism

This role is ideal for someone who enjoys problem-solving, thrives on responsibility, and wants to make a tangible difference. You’ll be part of a team that’s embracing digital innovation, improving processes, and delivering excellent service to the people of Devon.

What We’re Looking For

• Excellent communication skills – confident in phone and Microsoft Teams conversations
• Strong attention to detail, numeracy, and literacy
• A proactive, customer-first mindset
• Ability to work independently and as part of a supportive team

What We Offer

• 26 days holiday(including two extra statutory days and a technology day)
• Afriendly, inclusive environmentwith opportunities for career development
• Access totraining and progression pathways

This is an exciting time to join Client Financial Services as we invest in new ways of working and digital technologies to meet growing demand.

Please note: Interviews will be conducted remotely via Microsoft Teams (w/c 7th September 2026).

Early Closure of Recruitment Process Clause

Devon County Council reserves the right to close this recruitment process early if a high volume of suitably qualified applications is received. We therefore encourage applicants tosubmittheir application as early as possible to avoid disappointment.

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on ourEquality and Diversity webpages .
• Happy to Talk Flexible Working -The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.