Income Arrears Specialist — Flexible Working

Talosats Careers; Manchester; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Medicash healthcare plan

Cycle to Work scheme

Employee Assistance Programme

Perkbox discounts

Job summary

One Manchester is seeking an Income Assistant to join the Income Team in Manchester, supporting the financial backbone of the organisation and focusing on former tenant arrears through proactive case management and proactive engagement with customers and partners.

You will handle repayment negotiations, Housing Benefit and Universal Credit processes, and inbox queries while upholding service standards and contributing to improvement initiatives.

Qualifications

• Experience in administrative role with competing deadlines.
• Experience working in a target-driven environment and meeting KPIs.
• Strong organisational, communication, and record-keeping skills.
• Good IT proficiency.
• Ability to work independently and collaboratively.

Responsibilities

• Deliver income collection support and customer service.
• Manage and review a caseload of former tenant arrears accounts, negotiating repayment plans.
• Administer Housing Benefit and Universal Credit processes, including overpayment requests and rent verification.
• Manage the Income Team inbox and respond to enquiries.
• Process rent account adjustments, refunds, balance transfers and credit reviews.
• Support income collection campaigns through text messaging and CRM updates.
• Assist with court and eviction administration and preparation of legal documents.
• Maintain accurate records and data quality.

Skills

Administrative experience

Target-driven

Organisational skills

Communication skills

IT proficiency

Independent worker

Tools

CRM systems

Job description

One Manchester is seeking an Income Assistant to join the Income Team in Manchester, supporting the financial backbone of the organisation and focusing on former tenant arrears through proactive case management and proactive engagement with customers and partners.

You will handle repayment negotiations, Housing Benefit and Universal Credit processes, and inbox queries while upholding service standards and contributing to improvement initiatives.