Incident Response Manager - Product & Engineering

Anthropic; Greater London; Hybrid; GBP 214,000 - 270,000; Full time

Job summary

Anthropic is seeking an Incident Response Manager to act as the operational backbone for incident handling. You ensure the right people are engaged, information flows smoothly, and no details are missed during high-stakes events.

You will write runbooks and coordinate across engineering, product, security, legal, and leadership to drive fast, precise, and accountable incident responses. This role requires structured leadership, urgency, and resilience under pressure.

Qualifications

• 5+ years of incident management experience
• Experience building or shaping an incident response program
• Strong ownership and urgency in high-pressure situations
• Ability to operate with incomplete guidance in ambiguous situations
• Proven cross-functional collaboration with engineering, security, legal, and leadership

Responsibilities

• Build incident response function with processes, tooling, and standards
• Serve as on-call incident commander during incidents of varying severity
• Engage stakeholders quickly to bring order to fast-moving situations
• Own end-to-end incident communications, including status pages and customer outreach
• Contribute to blameless post-incident reviews for continuous improvement
• Develop and maintain incident response policies and escalation frameworks
• Collaborate with teams to improve detection, response, and learning from incidents

Skills

Incident management

On-call incident commander

Cross-functional collaboration

Decision making under pressure

Structured incident response

Data-driven improvement

Education

Bachelor’s degree

Tools

Cloud monitoring tools

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. When things go wrong, you are the person who makes sure the right people are in the room, the right information is flowing, and nothing falls through the cracks.

The right person for this role brings structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to them. You will work across engineering, product, security, legal, go-to-market, and leadership to ensure Anthropic responds to incidents with speed, clarity, and accountability. This is not a role where you follow existing runbooks; it is a role where you write them, and where you operate effectively even when the runbook does not yet exist.

Responsibilities

• Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
• Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
• Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
• Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
• Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
• Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
• Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents

You May Be a Good Fit If You

• Have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)
• Have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
• Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction
• Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them
• Have a track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership
• Bring a blameless, learning-oriented mindset to incident reviews, focused on systemic improvement rather than individual fault
• Have experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with engineering teams during response, including comfort navigating distributed systems, monitoring tools, and logs
• Are analytically minded, with experience using data (incident metrics, queries, trend analysis) to inform decisions during response and to drive operational improvements over time
• Communicate clearly and calmly under pressure, both in real-time coordination and in post-incident written communications
• Thrive in high-volume, fast-paced environments and are energized by bringing operational discipline to complex, evolving situations

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $290,000—$365,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Your safety matters to us. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions