Incident Response Manager — Hybrid/Remote

Arctic Wolf; United Kingdom; Hybrid; GBP 110,000 - 150,000; Full time

Job summary

Arctic Wolf is seeking a Manager, Incident Response to lead and mature the practice by combining strategic leadership with advanced technical incident response expertise. This role guides a hybrid/remote team through complex investigations, ransomware engagements, and large-scale recovery, while maintaining high standards of delivery and quality.

The position emphasizes process improvements, career development, and collaboration with clients to ensure consistent, world-class services.

Responsibilities

• Lead, mentor, develop, and manage a hybrid/remote team of Incident Response professionals.
• Ensure operational standardization across delivery regions.
• Recruit, hire, onboard, train, and retain top DFIR talent.
• Conduct performance reviews, career development planning, coaching sessions, and succession planning.
• Foster a culture of collaboration, accountability, technical excellence, and continuous improvement.
• Ensure team members receive exposure to a variety of investigative and recovery activities to support career growth.
• Lead team development initiatives through formal mentoring, peer coaching, technical reviews, and knowledge-sharing programs.
• Serve as an escalation point for personnel, client, and delivery-related issues.
• Oversee the delivery of Incident Response services to ensure consistent, scalable, and high-quality outcomes.
• Scope incoming matters, monitor, and manage incident response engagements across the team.
• Assign personnel to engagements based on skillsets, availability, customer needs, and goals.
• Maintain awareness of all active investigations and recovery efforts, stepping in when escalation or leadership intervention is required.
• Ensure proper case management practices, utilization targets, resource planning, scheduling, and workload balancing.
• Develop and implement operational processes, standards, and quality assurance mechanisms.
• Review incident reports, executive summaries, investigative findings, and customer deliverables prior to delivery.
• Establish and maintain key performance indicators (KPIs), service metrics, and operational reporting capabilities.
• Drive continuous improvement initiatives that enhance efficiency, consistency, customer satisfaction, and service quality.
• Provide technical leadership and mentorship to team members throughout engagements and

Job description

Arctic Wolf is seeking a Manager, Incident Response to lead and mature the practice by combining strategic leadership with advanced technical incident response expertise. This role guides a hybrid/remote team through complex investigations, ransomware engagements, and large-scale recovery, while maintaining high standards of delivery and quality.

The position emphasizes process improvements, career development, and collaboration with clients to ensure consistent, world-class services.