Incident Response Coordinator

Global Payments, Inc.; City Of London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Global Payments, Inc. is seeking a dedicated Incident Response professional to coordinate containment, eradication and post-incident activities within GCIM. You will monitor, document, and escalate containment, and engage with GSOC stakeholders for RCA and lessons learned.

You will lead PIRs, maintain runbooks, and communicate executives during incidents, while collaborating with Risk, Legal and Privacy teams. A strong foundation in security controls and compliance is essential.

Qualifications

• Bachelor's degree in Computer Science, Info Security, or related field, or equivalent experience.
• Typically 2+ years in Incident Management or Incident Response.
• Knowledge of Unix/Linux/macOS/Windows OS, security operations, SIEM, and threat detection.

Responsibilities

• Coordinate incident response in line with the security incident response plan.
• Manage post-incident activity, PIRs, RCA documentation, and actions.
• Provide 24x7 on-call incident management support for critical incidents.
• Stay updated on new threats and inform stakeholders of risks.
• Provide executive level written communication during incidents.
• Coordinate remediation with Bug Bounty findings and whitehat researchers.
• Collaborate with Risk Management to document risks and issues.
• Maintain knowledge of PCI, HIPAA, GDPR, PII, NIST CSF guidelines.
• Work with Legal and Privacy Offices on data protection incidents.
• Participate in reviews to improve security posture and learn lessons.
• Maintain runbooks for day-to-day incident response activities.

Skills

Strong communication

Incident response

Meeting facilitation

Risk management awareness

Stakeholder engagement

Education

Bachelor's in Computer Science or Info Security

Related field experience

Tools

Google Workspace

JIRA

ITIL V4

Job description

As part of the Global Cybersecurity Incident Management (GCIM) team you will coordinate containment, eradication and post-incident activities for critical cyber security incidents. You will play a key role in the Incident Response Team (IRT) overseeing, validating and documenting containment acting as a point of escalation for our Global Security Operations Center (GSOC). Following security incident containment & recovery you will be responsible for engaging with key stakeholders for any Root Cause Analysis (RCA) and post-incident activity, ensuring we have reduced the chances of incident recurrence and assessed the efficiency of our incident response techniques and procedures.

What Part Will You Play?

• Coordinate incident response in line with the corporate security incident response plan.
• Manage post-incident activity to include scheduling and chairing Post Incident Reviews (PIR), the documentation of Root Cause Analysis and the tracking of actions to prevent incident recurrence.
• Provides 24x7 on-call incident management support on rotation for critical security incidents.
• Stays up to date with new and emerging threats that can affect the organisation's information assets, third party software/solutions, IT configuration changes, and network/system.
• Provides executive level written communication during incident response for inquiries related to security incidents or assigned cases.
• Coordinate the remediation of findings from the organisation's Bug Bounty Program working directly with whitehat researchers.
• Works closely with Risk Management teams to document identified risks and issues highlighted through post-incident or root cause analysis activities.
• Maintains a working knowledge of key data security frameworks and regulations such as PCI (Payment Card Industry)/Logical Security guidelines and models, HIPPA (Health Insurance Portability and Accountability Act), (GDPR) General Data Protection Regulation, PII (Personally Identifiable Information), NIST CSF (Cyber Security Framework).
• Collaborates with Legal and Privacy Offices throughout the company on critical data protection/security incidents.
• Participates in reviews and assessments to provide recommendations to enhance or improve the security posture of environments as part of post incident activities and lessons learned.
• Maintain and follow runbooks for day-to-day incident response activities in line with the corporate security incident response plan.

What Are We Looking For in This Role?

Minimum Qualifications

• Relevant Experience or Degree in: Bachelor's degree in Computer Science, Info Security, or related field. Or relevant work experience in a related field.
• Typically Minimum 2 Years Relevant Experience with Incident Management or Incident Response
• Knowledge of network operations or engineering or system administration on Unix, Linux, MAC (Message Authentication Code), or Windows; common security operations, intrusion detection systems, Security Incident Event Management systems, Penetration Testing, Web Application assessment, Secure Coding practices, Cloud Technologies.

Preferred Qualifications

• ITIL V4
• Professional security certifications such as CompTIA Security+/ Cybersecurity Analyst+, or Systems Security Certified Practitioner (SSCP), or CISM(Certified Information Security Manager), or CISA(Certified-Information-Systems-Auditor), or GSEC (GIAC Security Essentials), or GCIH (GIAC Certified Incident Handler)
• Knowledge of industry standard security compliance programs PCI (Payment Card Industry), GDPR (General Data Protection Regulation), NIST Cyber Security Framework etc.)
• Cloud Knowledge or certifications such as Google Cloud Fundamental or AWS Foundations
• Experience working in Google Workspace and JIRA

What Are Our Desired Skills and Capabilities?

• Strong verbal and written communication skills.
• Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
• Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.
• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgement within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Industry Knowledge - Continued self-education of new and emerging threats and relevant processes, controls, or technologies to mitigate them.
• Incident Response - Knowledge and skills to contribute to all phases of Incident Response.