* Incident Oversight Officer

Government Recruitment Service; Cardiff; On-site; GBP 34,000 - 39,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

The Government Recruitment Service in Cardiff is seeking an Incident Oversight Officer to support the Home Office's Detention Operations. This full‑time, permanent role sits in the Incident and Counter Corruption Hub, focusing on incident oversight, data trend analysis and contingency planning across the estate.

You will build and manage Excel dashboards, coordinate reviews, and liaise with Immigration Enforcement, Home Office and contracted providers.

Responsibilities

• Taking ownership of the Incident Oversight Inbox and keeping an accurate record of all incidents which occur across the estate, ensuring senior managers are kept up to date of any trends and developments.
• Assisting in pre-incident preparation planning by co-ordinating the Contingency Plan review process according to the relevant Detention Service Order (DSO), whilst supporting the local compliance teams, collating and holding in-date plans in a central location, and informing suppliers when reviews are imminent.
• Engaging in Contingency plan exercises and playing an active role in the development of exercises to test plans.
• Conducting trend analysing on incident data and providing reports to senior management.
• Ability to produce and manage a variety of Excel Dashboards to aid oversight and inform decision making.
• Collate information for incident debriefs, drafting agendas, taking minutes and producing draft reports for the HEO.
• Providing support to the OK9 Wellbeing Support Dog pilot scheme.
• Assisting with any ad hoc tasks which arise as the team evolves.

Skills

Incident oversight

Excel dashboards

Stakeholder liaison

Attention to detail

Record keeping

Tools

Excel

Job description

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

The role is within the Incident and Counter Corruption Hub (ICCH) in Detention Operations, which is part of Detention Services. You will be part of a team holding oversight responsibility for all incidents which occur across the Immigration Removal Centres (IRC).

This is exciting opportunity to join a dynamic team and develop your skills and experience within a varied and fast-paced environment.

You will support in a variety of tasks related to pre-incident preparation and post-incident management, identifying trends and upholding the safety of all those within IRCs. You will assist in monitoring the performance of Contracted Service Providers to ensure that they appropriately prepare, report and respond to incidents in IRCs, in line with Home Office expectations, contractual obligations and published standards and policies.

This role has a high-level of Ministerial, Parliamentary and public interest. Furthermore, frequent liaison with other Immigration Enforcement (IE), Home Office (HO) and Contracted Service Providers is important. You will also need to have a keen eye for detail, a strong willingness to learn and understand Detention Services (DS) policies and framework, which are both pivotal aspects of the role.

You must be physically fit as you will be required to complete Personal Safety Training that must be refreshed annually.

You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.

Key responsibilities

Will include but are not limited to:

• Taking ownership of the Incident Oversight Inbox and keeping an accurate record of all incidents which occur across the estate, ensuring senior managers are kept up to date of any trends and developments.
• Assisting in pre-incident preparation planning by co-ordinating the Contingency Plan review process according to the relevant Detention Service Order (DSO), whilst supporting the local compliance teams, collating and holding in-date plans in a central location, and informing suppliers when reviews are imminent.
• Engaging in Contingency plan exercises and playing an active role in the development of exercises to test plans.
• Conducting trend analysing on incident data and providing reports to senior management.
• Ability to produce and manage a variety of Excel Dashboards to aid oversight and inform decision making.
• Collate information for incident debriefs, drafting agendas, taking minutes and producing draft reports for the HEO.
• Providing support to the OK9 Wellbeing Support Dog pilot scheme.
• Assisting with any ad hoc tasks which arise as the team evolves.

Working pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.

Training

You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

Travel

Regular travel to other Home Office locations will be required.

Proud member of the Disability Confident employer scheme

Incident Oversight Officer

Company: Government Recruitment Service

Salary: £34,415 to £38,991 a year

Hours: Full-time

Location: Cardiff

Job type: Permanent

Posting date: 4 Nov 2026

Closing date: 10 Nov 2026

Key responsibilities

Will include but are not limited to:

• Taking ownership of the Incident Oversight Inbox and keeping an accurate record of all incidents which occur across the estate, ensuring senior managers are kept up to date of any trends and developments.
• Assisting in pre-incident preparation planning by co-ordinating the Contingency Plan review process according to the relevant Detention Service Order (DSO), whilst supporting the local compliance teams, collating and holding in-date plans in a central location, and informing suppliers when reviews are imminent.
• Engaging in Contingency plan exercises and playing an active role in the development of exercises to test plans.
• Conducting trend analysing on incident data and providing reports to senior management.
• Ability to produce and manage a variety of Excel Dashboards to aid oversight and inform decision making.
• Collate information for incident debriefs, drafting agendas, taking minutes and producing draft reports for the HEO.
• Providing support to the OK9 Wellbeing Support Dog pilot scheme.
• Assisting with any ad hoc tasks which arise as the team evolves.

Working pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.

Training

You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

Travel

Regular travel to other Home Office locations will be required.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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