Incident Management Officer

Government Recruitment Service; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A government department in London is seeking an Incident Response Officer. This role involves managing incident responses, providing support to the Incident Response Manager, and engaging with key stakeholders. Candidates should have strong communication skills and be comfortable in a customer-facing position. This position offers a unique opportunity to contribute to government functioning during crises.

Qualifications

• Experience in a customer-facing role.
• Ability to engage with senior stakeholders.
• Strong administration and organizational skills.

Responsibilities

• Act as the first point of contact for incidents.
• Support incident response and security breach management.
• Maintain clear records in the case management system.

Skills

Effective communication

Analytical thinking

Adaptability

Job description

What we do

The Cabinet Office sits at the centre of government. Its function is to provide policy advice and guidance for the rest of HM Government. The Cabinet Office is flexible by nature and will be the lead on a number of inquiries and special projects when required, as such this makes it a very dynamic place to work.

The Cabinet Office Security & Resilience Team manages Security and Resilience within the Department.

The Cabinet Office Security & Resilience Team is responsible for protecting the Cabinet Office’s staff, assets and operations against a wide range of hazards and threats. We do this by implementing proportionate risk-based security and resilience controls. The remit covers providing guidance, setting policy, implementing new measures and processes and responding to a wide range of incidents. The work is varied and the team interacts across the full breadth of the department.

The Incident Management Team is at the frontline of Cabinet Office security. We are the first responders for any emerging threat and responsible for the coordination of its mitigation. Our focus is on the customer, acting as the departmental lead in ongoing incidents and investigations, offering assurance to those impacted by the events.

Reporting directly to the Incident Response Manager, the role of Incident Response Officer is to be the first point of contact for customers (CO staff members), engaging with them to ensure that the team has the right information to effectively form a response in line with our Standard Operating Procedures.

You will provide administration support for past and current incidents, analysing the reported data to accurately triage and, where necessary, escape incidents and emerging threats to the correct team or stakeholder.

This is a customer facing role. You will be the face of security for The Cabinet Office where you will provide ad hoc advice to the customer for routine services, or before escalating incidents further. The role requires adaptability to changing situations and for the individual to be comfortable in engaging with senior civil servants.

This role will provide the post holder the opportunity to work on a diverse portfolio of work which is critical to maintaining the functioning of Government during times of disruption or crisis. It will be well suited to a highly capable individual who is looking to develop themselves and take their career to the next level. To note, this is not a cyber security role.

Responsibilities and duties

• Be the first point of contact for routine queries and incidents through the day-to-day management of the team’s inbox.
• Support the response to incidents and security breaches, engaging with stakeholders to gather the context behind the incident, and establishing the facts, before triaging or escalating them in accordance with the team’s Standard Operating Procedures.
• Collect and collate the necessary information to support a case, including evidence, by inputting into the team’s case management system, ensuring that there is a clear record of significant events in the team’s logs.
• Escalate high priority requests or incidents to the relevant team member or group in a timely manner, ensuring that they are made aware of the level of urgency.
• Provide support to the Incident Response Manager and senior leadership, ensuring that the necessary information on a case has been fully reviewed to provide accurate recommendations during the response process.
• Engage with key stakeholders during incidents and provide administrative support during conversations, maintaining a contacts database for use in a response.
• Support the delivery of security communications and awareness activities, including the delivery of security inductions.
• Support the delivery of urgent communications during an response to major incidents.