Inbound Sales Executive

Unique Senior Care; Stratford-upon-Avon; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading home care provider in the UK seeks a compassionate Inbound Sales Executive. In this full-time role, you'll handle client calls and guide them through the care process. Excellent communication and organizational skills are essential, as well as experience in a care-related or customer service role. The position offers a competitive salary, comprehensive training, and numerous employee benefits.

Benefits

Competitive salary

Comprehensive training and development

Company pension scheme

Employee referral scheme

Access to Employee Assistance Programme

Birthday voucher

Paid holiday entitlement

Blue Light Card discounts

Qualifications

• Background in care and experience in a telephone-based role.
• Ability to build trust and rapport quickly.

Responsibilities

• Handle incoming calls and emails with empathy and professionalism.
• Guide enquiries through to care consultations.
• Support the transition to a new CRM system.

Skills

Excellent communication skills

Empathy

Organizational skills

Strong administration skills

IT literacy

Job description

At Unique Senior Care, we specialise in one thing: people. We are proud to provide outstanding home care services to older people, helping them stay safe, happy, and comfortable in the place they love most: their own home. We are looking for a compassionate and driven Inbound Sales Executive to join our supportive team. As the first point of contact for people seeking care, you will play a crucial role in shaping their journey with us. Every conversation matters whether someone is enquiring for themselves or for a loved one.

Responsibilities

• Handle incoming calls and emails with empathy and professionalism.
• Guide enquiries through to a care consultation with our local Registered Care Managers.
• Build trust by listening carefully, offering reassurance, and providing tailored information.
• Work closely with our Marketing team to deliver thoughtful, timely communications to clients throughout their journey with us.
• Support the transition to a new CRM system, helping us continually improve how we connect with clients.

This is a rewarding position where your ability to listen, understand, and support families will directly impact people’s lives.

Key Skills & Qualifications

• Thrive on helping people and enjoy guiding others through important, sometimes emotional decisions.
• Have excellent communication skills whether by phone, email, or online and know how to build trust and confidence.
• Are naturally empathetic; understand that compassion is just as important as professionalism.
• Enjoy achieving goals and are motivated by meeting targets, but never lose sight of the human connection.
• Love being organised, take pride in managing details, processes, and follow-ups seamlessly.
• Have a background in care and experience in a telephone‑based role (sales, customer service, or similar).
• Confidence in engaging with people and building rapport quickly.
• Strong administration and organisational skills.
• Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).
• Self‑motivation, high energy, and a drive to succeed.
• IT literacy (experience with CRM/marketing tools is a bonus).

Benefits & Perks

• Stability: A full‑time, permanent role with a competitive salary and the chance to grow with a trusted, award‑winning care provider.
• Competitive salary 31,000.
• Team spirit: You’ll be part of a friendly, collaborative team where your ideas and contributions are genuinely valued.
• Comprehensive training and development to support your growth.
• Company pension scheme.
• Employee referral scheme.
• Access to our Employee Assistance Programme, including mental health counselling.
• Birthday voucher to celebrate your special day.
• Paid holiday entitlement.
• Blue Light Card offering discounts across retail, leisure, and travel.