Inbound Operations Shift Team Leader

Monica Vinader Ltd; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading luxury brand in the UK seeks a Senior Quality Team Leader to oversee daily quality operations in their warehouse. This role involves leading the quality team, implementing quality control procedures, and ensuring high standards are maintained. Candidates must have strong analytical skills and the ability to manage teams effectively. Regular travel to the Norfolk/London office may be required.

Qualifications

• Keen eye for detail and strong quality process management skills.
• Passion for maintaining high standards of quality.
• Ability to manage the team fairly and provide honest feedback.

Responsibilities

• Oversee daily quality control from supplier deliveries to customer returns.
• Develop and uphold quality control procedures.
• Lead and manage a team of quality associates.

Skills

Detail-oriented

Team management

Analytical skills

Quality control processes

Ability to work under pressure

Job description

We are digital first, omni‑channel, customer‑obsessed, female‑led, and inclusive, focused on creating meaningful relationships with our community and making luxury something we can all enjoy everyday. The quality team leader plays a crucial role in our operations, providing leadership and driving impact within the quality team. You will oversee daily quality operations and ensure the team performs at its best.

Responsibilities

• Oversee daily quality control within our warehouse, from supplier deliveries to customer returns and repairs within SLA’s.
• Develop, implement, and uphold quality control procedures and processes from quality checking to recalls.
• Conduct quality inspections and audits.
• Identify quality issues and communicate with the wider business for corrective actions.
• Analyse quality data to pinpoint areas for improvement and provide feedback to the team of quality associates.
• Maintain accurate records of all quality control activities.
• Oversee and manage quality reports for internal and external stakeholders.
• Maintain strong relationships with stakeholders and suppliers.
• Update and maintain daily reports and logs to monitor quality metrics, actively seeking opportunities for improvement.
• Lead and manage a team of associates daily, emphasising quality at all times.
• Ensure the team meets agreed KPIs by monitoring workflow and productivity, making necessary adjustments to meet targets and deadlines.
• Monitor and oversee the team’s time, attendance, performance, development, and well‑being.
• Manage a team of direct reports effectively.
• Lead training and development initiatives, coaching team members to achieve required competencies.
• Ensure adherence to operational procedures, safety protocols and quality standards.
• Be a role model for the Monica Vinader aims and values at all times.

Qualifications

• A keen eye for detail, strong quality process and team management skills.
• A passion for maintaining high standards of quality.
• Demonstrated success in managing and implementing quality processes effectively.
• Possess strong analytical skills with the capability to interpret data and recommend actionable insights.
• Demonstrated success in understanding metrics to drive performance.
• A strong work ethic with the ability to plan, organise and adapt plans quickly in a fast‑paced environment.
• An ability to manage the team fairly and provide honest and constructive feedback in sometimes challenging situations.
• The ability to work efficiently and accurately under pressure.
• A proactive approach to highlighting quality issues.
• Demonstrated Health & Safety experience within a warehouse environment.
• Uphold the company’s core values at all times.

Awards & Recognition

• Jewellery Business of the Year, 2024, Positive Luxury
• Best Sustainable Watch / Jewellery Brand, 2024, Country and Town House
• Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces

Location & Working Conditions

Remote / hybrid working is not available. Regular travel to our Norfolk / London office may be required.

Seniority Level

Senior