Inbound Customer Service & Sales Specialist

NWF Fuels; Harrogate; On-site; GBP 26,000; Full time

Job summary

A leading fuel distribution company based in Harrogate is seeking a Customer Service Advisor to join their high-performing team. This role involves managing customer queries and converting quotes into orders. The ideal candidate should possess strong interpersonal skills, a friendly telephone manner, and experience in a customer-focused role. The position offers a salary of £26,000 plus bonus opportunities, extensive training, and generous benefits including holidays and discounts.

Benefits

£26,000 per annum plus bonus opportunity

33 days holiday including bank holidays

Discounts across various sectors

Extensive training opportunities

Company pension and life assurance

Qualifications

• Previous experience in a customer-focused role, preferably telephone-based.
• Friendly and approachable telephone manner.
• Ability to convert quotes into orders with confident negotiation.

Responsibilities

• Manage customer queries from first contact to resolution.
• Support sales by converting quotes to completed orders.
• Handle high volume of customer calls.

Skills

Customer service

Negotiation skills

Interpersonal skills

Telephone communication

Computer literate

Tools

Microsoft Office

Job description

A leading fuel distribution company based in Harrogate is seeking a Customer Service Advisor to join their high-performing team. This role involves managing customer queries and converting quotes into orders. The ideal candidate should possess strong interpersonal skills, a friendly telephone manner, and experience in a customer-focused role. The position offers a salary of £26,000 plus bonus opportunities, extensive training, and generous benefits including holidays and discounts.