Inbound Customer Service & Sales Executive

NWF Group; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fuel distributor in Harrogate is looking for an Inbound Sales Executive to join their high-performing team. This role focuses on managing customer inquiries and sales calls, ensuring excellent service delivery. Candidates should possess strong customer service skills and manage high call volumes effectively. The position offers a friendly workplace, with various perks including extensive training opportunities, holiday discounts, and the potential for progression within the company.

Benefits

33 days holiday with option to buy more

Discounts across shopping and dining

Extensive training and progression opportunities

Company pension and life assurance

Free on-site parking

Qualifications

• Experience managing high volumes of inbound calls, ideally 60–100 per day.
• Strong customer service orientation.
• Ability to handle customer queries effectively.

Responsibilities

• Communicate with internal departments to resolve customer queries.
• Manage inbound inbox and reply in a timely manner.
• Answer high volume of customer service and sales calls.
• Ensure high level of service provided to customers.
• Accurate data entry following customer conversations.
• Ensure CRM data accuracy and timeliness.

Skills

Customer Service Focus

Telephone Communication

Relationship Building

Negotiation Skills

IT Literacy

Time Management

Job description

Job Advert

NWF Fuels are recruiting a Inbound Sales Executive to join our well‑established, high performing, fast paced team, based in Ripon Nr Harrogate. Our customers are at the centre of our business and providing the best possible service is paramount. The Inbound Sales Executive is responsible for inbound sales serving the heating oil market from existing and new customers and will ensure all key questions are asked to establish customer requirements, details are recorded accurately and in‑line with company expectations.

Day to Day

• Communicating with internal departments to resolve customer queries
• Managing Inbound Inbox, replying in a timely manner
• Answering a high volume of inbound Customer Service / Sales calls
• Ensuring a high level of Service provided to our customers
• Accurate Data entry following conversations with customers
• Ensuring all Data entered in CRM is accurate and up to date

About You…

• Comfortable handling inbound customer service and sales calls
• Friendly confident Telephone Manner
• Experience answering large volumes of calls (60 – 100 per day)
• Customer Service Focused
• Strong Relationship Building skills
• Confident Negotiation skills
• IT Literate
• Ability to manage your own time and tasks

Why NWF Fuels?

• Monday to Friday
• Optional Saturday paid at overtime rate of x1.5
• 33 days holiday with the option to buy more
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Extensive progression opportunities across the wider group that has 2 other businesses
• Incentive and company days out
• Extensive training opportunities with funded accredited courses
• Medicash
• Long service awards
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on‑site parking

Who are NWF Fuels?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different?

Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.