Inbound Customer Service & Sales Executive

NWF Fuels; Harrogate; On-site; GBP 26,000; Full time

Job summary

A leading fuel distribution company based in Harrogate is seeking a Customer Service Advisor to join their high-performing team. This role involves managing customer queries and converting quotes into orders. The ideal candidate should possess strong interpersonal skills, a friendly telephone manner, and experience in a customer-focused role. The position offers a salary of £26,000 plus bonus opportunities, extensive training, and generous benefits including holidays and discounts.

Benefits

£26,000 per annum plus bonus opportunity

33 days holiday including bank holidays

Discounts across various sectors

Extensive training opportunities

Company pension and life assurance

Qualifications

• Previous experience in a customer-focused role, preferably telephone-based.
• Friendly and approachable telephone manner.
• Ability to convert quotes into orders with confident negotiation.

Responsibilities

• Manage customer queries from first contact to resolution.
• Support sales by converting quotes to completed orders.
• Handle high volume of customer calls.

Skills

Customer service

Negotiation skills

Interpersonal skills

Telephone communication

Computer literate

Tools

Microsoft Office

Job description

NWF Fuels are recruiting a Customer Service Advisor to join our well-established, high performing, fast paced team, based in Harrogate. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

Why NWF Fuels?

• £26,000 per annum plus bonus opportunity
• Monday to Friday
• Optional Saturday paid at enhanced overtime rate of 1.5x hourly rate
• 33 days holiday* including bank holidays with the option to buy more
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Extensive progression opportunities across the wider group that has 2 other businesses
• Incentive and company days out
• Extensive training opportunities with funded accredited courses
• Medicash
• Long service awards
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking

Day to Day

• Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
• Supporting the sales team by converting previous quotes to completed orders
• Dealing with a high volume of customer calls over the peak period
• Recording all data accurately into our systems keeping customer records up to date

What Will You Bring?

• Previous experience in a customer focused role - telephone based would be advantageous
• Friendly, approachable and confident telephone manner
• Confident negotiation skills when working with customers to convert quotes into orders
• Ability to provide unrivalled customer service and work to SLA's
• Strong interpersonal skills with the ability build relationships both with customers and other internal departments
• Computer literate including Microsoft Office

Who are NWF Fuels?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.