Inbound Customer Service Advisor — Orders & Support

NWH Group; City of Edinburgh; On-site; GBP 27,000; Full time

Job summary

A leading waste management company in Edinburgh is seeking a Customer Service Advisor to join their team. In this full-time role, you will be responsible for handling incoming customer calls and fostering lasting relationships with clients. The ideal candidate will possess exceptional communication skills and strong attention to detail. This position also offers weekly pay and opportunities for career progression and training.

Benefits

Weekly pay

Full training and development

Career progression opportunities

Employee Benefit Scheme

Commitment to safety and sustainability

Qualifications

• Have an impeccable telephone manner with good listening skills.
• Display exceptional attention to detail.
• Good IT skills with typing ability.
• Admirable team player with organisational skills.
• Self-motivated and use own initiative.
• Good knowledge of Microsoft packages.
• Competent towards multitasking in a demanding environment.

Responsibilities

• Welcome inbound calls from customers across multiple platforms.
• Build enduring professional relationships with customers.
• Handle high call volumes and orders confidently.
• Manage invoice queries efficiently.
• Create, record and schedule orders on bespoke systems.
• Promote the company’s services while supporting sales.
• Approach work with professionalism and confidence.

Skills

Telephone manner

Attention to detail

IT skills

Team player

Self-motivated

Knowledge of Microsoft packages

Multitasking ability

Job description

A leading waste management company in Edinburgh is seeking a Customer Service Advisor to join their team. In this full-time role, you will be responsible for handling incoming customer calls and fostering lasting relationships with clients. The ideal candidate will possess exceptional communication skills and strong attention to detail. This position also offers weekly pay and opportunities for career progression and training.