Inbound Contact Centre Customer Service Advisor

Stockport Council; Stockport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local council in the UK is looking for a motivated individual to join their Contact Centre team. This role involves managing inbound calls and providing excellent customer service. Candidates should possess strong organizational and interpersonal skills, be able to prioritize workloads, and have experience dealing with the public. The council is committed to promoting an inclusive workplace and offers flexible working arrangements. Training will be provided to help you succeed in this role.

Benefits

Flexible working arrangements

Commitment to employee wellbeing

Inclusive work culture

Qualifications

• Experience dealing with customers in a professional setting.
• Ability to process sensitive and confidential information.
• Commitment to providing a high standard of customer service.

Responsibilities

• Manage incoming customer contact through telephone calls.
• Accurately update and maintain electronic records.
• Respond to customer needs within performance standards.

Skills

Customer service

Organizational skills

Interpersonal skills

Computer literacy

Ability to prioritize workload

Tools

MS Office

In-house case management systems

Job description

A local council in the UK is looking for a motivated individual to join their Contact Centre team. This role involves managing inbound calls and providing excellent customer service. Candidates should possess strong organizational and interpersonal skills, be able to prioritize workloads, and have experience dealing with the public. The council is committed to promoting an inclusive workplace and offers flexible working arrangements. Training will be provided to help you succeed in this role.