In Store Trainer | MAX&Co. London

Max Mara Fashion Group; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading luxury fashion brand is seeking an In Store Trainer for its flagship store in London. This role is crucial in developing the skills and product knowledge of the sales team, ensuring they provide an engaging shopping experience. The ideal candidate will have experience in retail training, strong coaching abilities, and a passion for fashion. Responsibilities include overseeing training objectives and supporting the onboarding process for new hires. Full-time position with no remote work options.

Qualifications

• Previous experience in training or coaching within fashion or luxury retail.
• Ability to observe, analyze, and provide constructive feedback in a structured way.
• Proficiency with digital tools and innovative learning solutions.

Responsibilities

• Ensure achievement of training objectives assigned by HQ.
• Support continuous growth of the sales team through structured coaching.
• Oversee onboarding process for new hires ensuring alignment with Brand expectations.

Skills

Communication skills

Coaching abilities

Product knowledge

Organizational skills

Interpersonal skills

Job description

We are looking for an In Store Trainer for our new Max&Co. Flagship Store in London !

This role is essential in developing the skills product knowledge and service excellence of our sales team ensuring they deliver an elevated and engaging shopping experience aligned with Brand standards.

The ideal candidate is an experienced retail professional with strong communication and coaching abilities able to inspire others and support their growth through structured training continuous on-floor observation and personalized feedback

Key Responsabilities

• Ensuring the achievement of training objectives assigned by HQ including e-learning completion and in-store development plans.
• Supporting the continuous growth of the sales team through structured coaching product training and reinforcement of service standards.
• Overseeing and monitoring the onboarding process for all new hires ensuring smooth integration and alignment with Brand expectations.
• Observing team behaviours on the sales floor to evaluate service quality and product knowledge providing timely feedback both on the floor and through dedicated one-to-one coaching sessions.
• Maintaining extensive knowledge of collections product categories materials and styling guidelines ensuring this expertise is effectively transferred to the team.
• Promoting the use of digital tools to support training improve operational efficiency and enhance communication with internal stakeholders.
• Supporting sustainable practices within the store by promoting behaviours that enhance environmental care business process efficiency and organizational wellbeing.

Qualifications :

• Previous experience in training coaching or senior sales roles within fashion or luxury retail.
• Strong communication interpersonal and coaching skills with the ability to motivate and inspire teams.
• Solid understanding of product knowledge styling and luxury customer-service standards.
• Ability to observe analyse and provide constructive feedback in a structured and professional manner.
• Proficiency with digital tools and openness to innovative learning solutions.
• Strong organizational skills precision emotional intelligence and adaptability.
• Team spirit flexibility and a genuine passion for fashion and customer experience.

About Max Mara Fashion Group

Max Mara Fashion Group is recognized throughout the world as the precursor of modernpret‑à‑porter fashion.

The Company was founded in1951with the aim of offering haute de gamme feminine clothing produced according to excellent industrial processes.

Passioncommitmentandtraditionhave created a unique fashion style :

• 9 main brands
• 60 fashion collections every season
• 14.000.000 clothes sold every year
• 2.500 single-brand shops
• 10.000 multi-brand shops
• 27 languages spoken in the Max Mara Fashion Group world
• 5.500 employees in the world

Our ecosystem is made of44 Depts including Fashion Design Marketing & Sales

Operations Retail Stores ICT Architecture Design Economics BI etc.

The Digital Division was the latest department to be established in 2013 with the aim of integrating the companys digital assets as well as solutions and services related to e-

commerce and digital marketing

Discover your potential and your substance with a career at MMFG where work means passion embracing new challenges learning from each other sharing a vision teamwork and making it come true!

Max Mara Fashion Group is an equal opportunity employer. Everyone is welcome! #joinus

Remote Work : No

Employment Type : Full-time

Key Skills

Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

Experience : years

Vacancy : 1